Cannot connect to internet

bignate, did you ever get this resolved, likewize, a c610 from ebay and the same problem tho no pcmcia slot, cannot connect to internet, ipconfig does show a ip address - connection though, and ideas?

This also was a C600 latitude.

I also have the same problem, had to install a wireless card to get on the internet after I did a clean install to windows XP. Just can't get internal network card to work, stumped.

The C600 has an internal mini-PCI card, not an integrated network adapter. Here's the section of the C600 Service Manual showing how to access the card. I believe the mini-PCI cards were optional. All of the XP drivers supplied by Dell are listed here. You'll see three mini-PCI choices. If the card is present, then you should be able to look up the "as-shipped" configuration of the machine under Product Support/Service and Warranties at the upper left corner of the Forum window. Use the system's Service Tag to locate the configuration. Alternatively, you may be able to identify the card by examining it.

Jim

jimw - how about the c610? checking the LAN PROPERTIES APPEARS WE HAVE A 3COM 3C920 INTEGRATED fast ether net controller, 3c905c-tx compatible, situated in pci bus2, says it is working properly, and at the dos prompt, we do get an IP address when we do IPCONFIG, any ideas?

argentimage,

One of the risks of posting into a thread that's about one Dell model is that while the problem you're having may be similar, the underlying causes may be entirely different. Yes, the C610 has an integrated 10/100 network adapter on the motherboard.

So let's begin anew. What IP address is your system receiving? Where is it receiving this IP address from (a router, a cable or DSL modem, or something else)?

Jim

i gave the exact same answer to the exact same posting name so copy and paste :

did you check the cable ? Try using the network cable from a pc that has access to the internet.

Next, open device manager to see if your NIC is working properly.

If so, you need to know if your NIC can communicate.

Open a command prompt and type IPCONFIG /ALL

The results should show an IP address, Subnet mask default gateway and DNS servers to be able to connect to the internet. Compare the output to that on a pc that can get onto the internet.

The ip address should be different but the default gateway and subnet mask should be identical. Also, dns server entries should be there identical to the ones on the working pc.

Correct ? try pinging your default gateway. In the command prompt window, type PING XXX.XXX.XXX.XXX (where the x's are to be replaced with the default gateway address you just found)

You should get replies like :

C:\>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum =  10ms, Average =  2ms

Works ? try pinging this address on the internet, type in the command prompt : PING 216.109.112.135

You should get replies like :

Reply from 216.109.112.135: bytes=32 time=100ms TTL=55

Works ? try pinging this address on the internet, type in the command prompt : PING WWW.AV.COM

You should get replies like :

C:\>ping www.av.com

Pinging rc.yahoo.akadns.net [216.109.112.135] with 32 bytes of data

Reply from 216.109.112.135: bytes=32 time=100ms TTL=55

Still having problems ? Post the results here and the error codes also. Someone can then try to help you based on that.

Jim, from a cable modem, the signal is fine with the computer I use to access the internet, it is not a PC tho, MAC. I will answer the note below yours with more of this ip config stuff, I think the root of this issue is in the sodtware load - as received from Dell, just I have not received an answer as to what drivers are missing to go get those.

JimW,

This c610 is a direct connect to a cable modem, that same cable when plugged into a mac works fine.

This is the 'as shipped' configuration which does not show the 3com nic, but I don't know that it should, see below this for more commentary:

1 0F804 PROCESSOR, PENTIUM III, TUL, 1.2G, 512K, MICRO FLIP CHIP PIN GRID ALIGNMENT
1 2K446 ASSEMBLY, DOCUMENTATION, CABLE, TECHNICAL SHEET, COVER, LATITUDE
1 9364U ADAPTER, ALTERNATING CURRENT, EXTERNAL, 20V, 70W, 3W, BELL ATLANTIC
1 1H821 ASSEMBLY, PALMREST, LATITUDE, C610
1 4M960 SUB-ASSEMBLY, LIQUID CRYSTAL DISPLAY, HITACHI, EXTENDED GRAPHICS ARRAY, C610
1 6P823 ASSEMBLY, BASE (ASSEMBLY OR GROUP), NOTEBOOK, ORIGINAL EQUIPMENT MFGR., DORADO/ATHENS/TUALATIN/ALMODOR, V2
1 71PXH ASSEMBLY, FLOPPY DRIVE, INT/EXT, NOTEBOOK, LIGHT WEIGHT
1 3C048 KEYBOARD, 87, US/ENG, C600/I4K, R2
1 735HE MOUSE, PERSONAL SYSTEM 2, 6P, 2BTN, WHEEL, 1.3A, MICROSOFT, MIDNIGHT GRAY
1 0F437 CASE, CARRYING, NYL, NOTEBOOK, CLASSIC
2 864GY DUAL IN-LINE MEMORY MODULE, 256, 133M, 32X64, 8K, 144
1 7H508 BATTERY, 59W, 14.8V, DIRECT SHIP, SONY
1 4N320 BATTERY, SECOND, 14.8V, 8C, LITHIUM, PANASONIC
1 6H175 ASSEMBLY, COMPACT DISK DRIVE, SMALL FORM FACTOR, 24X, SAMSUNG, OMAHA
1 0E828 MODEM, 56K, INTERNAL, MODEM DAUGHTER CARD, PCTEL, GVC
1 2M628 HARD DRIVE, 30GB, I, 2.5" FORM FACTOR, 9.5MM, TOSHIBA-SATURN
1 480WV CARRIER, HARD DRIVE, C600/I4000
1 8267R CONNECTOR, HEADER, 2X22, FEMALE, 2, S, G, 35K, THIRD HEIGHT, CHIP SET
1 9J369 ASSEMBLY, REMOVABLE MEDIA STORAGE, ZIP DRIVE, 250M, SMALL FORM FACTOR, OMAHA, HARDWARE COMPATIBILITY TESTING
1 1F756 KIT, SOFTWARE, OVERPACK, WINDOWS 2000 PROFESSIONAL, SP2, 5.25" FORM FACTOR, ENGLAND/ENGLISH

OK, I got this machine last week, it was DOA, windows 200 would not load.

So I reloaded the win2K system after a clean format to the hard drive from the one DELL operating system CD that came with the laptop.

The video was only 16 bit, I down loaded a driver for that and now we have full color, at the same time I down loaded the latest driver from the dell site for the 3 com card.

Nothing else has been done to the machine,

Rijko,

Answers in BOLD:
did you check the cable ? Try using the network cable from a pc that has access to the internet. A MACINTOSH HAS NO PROBLEM ACCESSING THE INTERNET FROM A CABLE MODEM> PLUG IN AND GO>

Next, open device manager to see if your NIC is working properly.DID THIS< SAYS WORKING FINE

If so, you need to know if your NIC can communicate.

Open a command prompt and type IPCONFIG /ALL

The results should show an IP address, Subnet mask default gateway and DNS servers to be able to connect to the internet. Compare the output to that on a pc that can get onto the internet.

The ip address should be different but the default gateway and subnet mask should be identical. Also, dns server entries should be there identical to the ones on the working pc.

HERE I GET AN AUTOCONFIGURATION IP ADDRESS, the subnet mask is 'the same' nothing for default gateway nor DNS servers.

Correct ? try pinging your default gateway.


I PING THIS IP ADDRESS AND GET $ PACKETS SENT< $ RECEIVED< LOST ZERO

LOOKS OK>

In the command prompt window, type PING XXX.XXX.XXX.XXX (where the x's are to be replaced with the default gateway address you just found)

You should get replies like :

C:\>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
Reply from 192.168.1.1: bytes=32 time<10ms TTL=150

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum =  10ms, Average =  2ms

Works ? "YES"

try pinging this address on the internet, type in the command prompt : PING 216.109.112.135

You should get replies like :

Reply from 216.109.112.135: bytes=32 time=100ms TTL=55

Works ? "NO!!!"

100% LOSS - destination host unreachable

try pinging this address on the internet, type in the command prompt : PING WWW.AV.COM

You should get replies like :

C:\>ping www.av.com

NO - unknown host www.av.com

A MACINTOSH HAS NO PROBLEM ACCESSING THE INTERNET FROM A CABLE MODEM PLUG IN AND GO
[...]
Open a command prompt and type IPCONFIG /ALL
[...]
HERE I GET AN AUTOCONFIGURATION IP ADDRESS, the subnet mask is 'the same' nothing for default gateway nor DNS servers

argentimage,

Since Riko said he'd not be back soon, I'll pick this up. :)

Are you switching an Ethernet cable that's connected to the cable modem between the MAC and the C610? If so, that's known to cause connection failure, unless your cable account is authorized for two simultaneous connections. If your account has only one connection authorized, you need a router.

But with a complete explanation of your network layout, we can likely sort things out.

(edit) OK, just saw your latest post. To confirm the problem is that the cable modem is "remembering" the connection, turn both the cable modem and the C610 off for five minutes. Then turn the cable modem back on, and wait until it has established a connection with the cable system. Then, with the C610 connected to the C610, turn the C610 back on. After it's booted, check the output of ipconfig /all from a cmd.exe window. Is it now receiving a routeable (not autoconfiguration) IP address?

Jim

Message Edited by jimw on 03-14-2005 06:29 PM

argentimage,

It would be good if you described your entire network setup in detail. Please explain what devices you have (routers, access points, cable modem or DSL modem), as well as how everything's interconnected. Include the model numbers for all the various network devices.

Are you running Windows 2000 or XP on the C610? Which Service Packs are installed?

Once we know what everything is and how it's connected, we should be able to figure out what drivers are missing.

Jim

since Jim is picking up this one i will step aside.

Jim, did you notice he can ping the gateway but does not get farther ?

Also, he does not have a default gateway nor dns address. Without those he will never get onto the internet.... afaik even with mac restrictions dhcp will cough up correct dhcp settings but will refuse a connection to the internet. Unless dhcp only gives out only 1 ip address to a learned mac address but i have never seen that... i will watch this thread - maybe it'll teach me some :-) no sarcasm intended here !

I would recommend first to see if we are talking about dhcp or manual settings and take it from there. Without gateway and dns entries it may be too soon to look at routers, arp caches etc.

good luck guys !!

Message Edited by Rijko on 03-14-2005 10:55 PM

Rijko,

Either is fine by me. I just didn't want your absence to slow things down.

I agree, the 192.168.1.1 ping results were odd. But if there's a cable modem involved, the commonest problem is that there's only one authorized MAC address at a time. With DHCP enabled, the "autoassigned" IP address, probably beginning with 169.254, means nothing's willing to issue the adapter an IP address, so the machine assigned itself one.

We'll await more information from argentimage.

Jim

Well guys we got a good one on me here, yes I was flipping the connection to an older 'learned' mac. I only did this to see that this "new" machine started up and functioned fine before moving it to its final spot - little did I know we'd crash out with a drect connection as we have mostly MAC's and all on a separate network. Thanks for the help.