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5393
April 17th, 2006 00:00
Cannot Connect to ISP
It was suggested on the General Forum that I repost here.
Having problem connecting to ISP. It took at least a couple of dozen attempts over six or so hours before this connection was successful.
Can hear modem dialing, but after that just static, and sometimes a recording saying the phone company cannot complete the call as dialed. Don't notice any other problems once online.
My ISP has two local numbers available. Started having connection problems with one of them a couple days ago. Today the second number also stopped working. Friends with the same ISP are having no problem. No noticable problems with our telephone service. We are making and receiving phone calls.
Dimension 4550. XP Home SP-2. BCM V.92 56K Modem (COM 3) Three years old. No prior problems of this type. Avast virus scan finds nothing. No recent changes or modification to system.
Anything else I should check before assuming the modem should be replaced?
Thanks for your help.
Having problem connecting to ISP. It took at least a couple of dozen attempts over six or so hours before this connection was successful.
Can hear modem dialing, but after that just static, and sometimes a recording saying the phone company cannot complete the call as dialed. Don't notice any other problems once online.
My ISP has two local numbers available. Started having connection problems with one of them a couple days ago. Today the second number also stopped working. Friends with the same ISP are having no problem. No noticable problems with our telephone service. We are making and receiving phone calls.
Dimension 4550. XP Home SP-2. BCM V.92 56K Modem (COM 3) Three years old. No prior problems of this type. Avast virus scan finds nothing. No recent changes or modification to system.
Anything else I should check before assuming the modem should be replaced?
Thanks for your help.
fireberd
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33.4K Posts
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April 17th, 2006 09:00
If you are getting the "static" after you hear the "dial" tones, or you get a recording that the call can't be completed,it would suggest there is a telephone line problem.
However, the telephone line problem coud be external to the residence and the telephone company's problem or it can be internal (in house) which is the customer's responsibility. Addtionally, a voice phone i the residence, especially cordless phones or answering machines can also cause connection problems.
However I have to think it's a telco line problem and calling your local phone company would be the first place to start.
The modem would be the least suspect item, and from your description I would guess that the modem is OK.
ms6wood
18 Posts
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April 17th, 2006 18:00
I still don't know exactly what the problem is, but I accidentally discovered that simply removing the handset from the telephone and laying it on the desk eliminates the static and allows the connection to be made. Of course, unplugging the telephone completely also works.
I'll be the first to admit that this bit about simply laying the telephone handset on the desk and letting the dial tone buzz away while I make my Internet connection sounds more than a little hokey and could be some kind of coincidence that I haven't figured out yet, but so far it's worked about a dozen times when I couldn't make a connection with the handset in place on the telephone.
The telephone and the computer are on separate lines, but are tied together at the box on the outside of the house. There are no other devices connected to our telephone line.
I guess the problem is in the telephone itself? Weird, huh?
Thanks again.