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September 28th, 2009 13:00
Cannot connect to the internet
The computer is a Dell Inspiron 1521 with Vista Home Premium. It is my niece's computer. She was on Facebook and picked up some type of Rogue Antivirus. I think I was able to remove this by downloading Malwarebytes from another computer and installing it on hers. 10 items were removed with Malwarebytes. When I try to open up the various options in Network and Files Sharing nothing will open. I tried to clik on Diagnostic repair in Networks and File Sharing but nothiing happened. I am sort of stuck what to try next. Can any one offer any guidance. Annie
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PudgyOne
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September 29th, 2009 09:00
Annie,
Found this.
Right click on task bar. Click Properties. Click on Notification Area tab. Check box next to Network. Click Apply.
Rick
PudgyOne
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September 29th, 2009 04:00
Annie,
Did you try restarting the computer in the safe mode, tap F8 at startup and try repair my computer?
Rick
Annie70
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September 29th, 2009 07:00
Thanks Rick. I am on the internet with this Inspiron 1501. I belive it had a firewall problem. My neice has AVG Security Suite Installed and I do not think she had the firewall set up correctly.When I adjusted the firewall I was able to get on the internet. I am using a wireless connection. However I have some proplems with this laptop and want to get it working it great shape before she picks it up.
I cannot run the repair as you suggested. It asks for a password which my neice does not know. She is the adminstrator. The message I receive is "Your account has been disabled. Please see your adminstrator? What do I do?
Also there is no wireless network icon in the system tray. When I try to open Network and Sharing Center (Vista) it takes 5-10 minutes to open and I cannot click on any of the options. I have to go to task manager to shut the window down. can you help? I am a bit over my head here. Annie
Annie70
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September 29th, 2009 09:00
I am making some progress. I went to my nieces account and reset her passord.I deleted the one she had and then recreated a new one-actually I used her original password. I can now open the Network and File Sharing Window and click on the various options. Why this worked I have no idea. But one more problem is solved. I still would like to see the wireless icon in the system tray so I am going to try some more googling. Annie
Annie70
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September 29th, 2009 11:00
Rick, Network was already checked. So I unchecked it>apply >ok, then went back in and checked it again. The icon now appears in the system tray.
I hope my neice appreciates this. She got the virus while on Facebook. I know she needs her computer back like yesterday. She asked to borrow my laptop for class so I am trying to rush this. I really perfer that she not borrow my laptop. She is a dear girl but has no sense when cruising the net. Thanks for all your help and replies.