Unsolved
This post is more than 5 years old
39 Posts
0
10328
January 27th, 2004 01:00
Cannot establish connection to my cable modem
Inspiron 7500, Win2000, 3com 10/100 LAN PC Card. I bought this from dell auction (not sure about that decision now) and have not been able to connect to the internet thru the nic card to a cable modem.
When I connect to my cable modem I get a small icon in the windows tray stating that local area connection cable unplugged. The device manager says that the device is operating properly. there are no conflicts that I can see in the device manager either in the network adapters or the pcmicia adapters.
I know the internet connection from the cable modem is good because it works when plugged into my desktop. My internet provider uses dynamic IPs so according to them if i reboot the cable modem it will assign a new IP to the laptop.
I know the inspiron slot is good because I tried a dial up modem card in it and it worked fine.
I thought maybe I had got a bad LAN card or adapter cable. So dell sent me another one of each. Still same problem with different card and cable. By the way the adapter cable has two lights, Link Intergity and Tranmission Activity, neither of which have ever lit-up with either adapter cable.
I have reformated the hard drive and reinstalled win2000, uninstalled and reinstalled the lan card and updated all drivers.
Any suggestions would be greatly appreciated, 4 different dell techs couldn't find the problem.
jmwills
2 Intern
•
12K Posts
0
January 27th, 2004 17:00
1. The network cable really is unplugged.
2. The network cable is defective.
3. It's plugged in, but there's nothing connected to the other end.
4. It's plugged in and connected on both ends, but the device on the other end isn't turned on.
5. The cable is the wrong type. Connecting two computers directly, without a hub, switch, or router, requires a crossover cable. A regular, straight-through cable won't work.
6. The cable is connected to the uplink port on a hub, switch, or router, instead of a regular port.
7. Some hubs, switches, and routers disable the port next to the uplink port when the uplink port is in use.
8. The network card driver program isn't working right. Download and install the latest XP-compatible driver from the manufacturer's web site.
9. The network card is configured to automatically sense speed and duplex settings but isn't doing it correctly. Set those options manually, as shown here:
10. Time for a new network card.
http://www.practicallynetworked.com/sharing/troubleshoot/networkcard.htm
(Credit goes to the Microsoft.Public.WindowsXP.network_web newsgroup and Forum Regular volcano11 for developing this check list.)
Noncenx
13 Posts
0
January 27th, 2004 21:00
Sounds just like what I was running into, I bought my 7500 through the outlet auction also and was worried about the card initially. But my problem was solved by rebooting the modem. The only difference I can see betweeen your problem and mine is that I did show an active network connection where if I'm reading your notes right, you don't.
I don't know what the problem could be in your case, one thing comes to mind but it will sound dumb. Is your cable plugged into the laptop while you're resetting the modem?