cannot install driver for wifi

Question

hi,  when i try to install the driver using the dcd/cd or the one provided by the dell site, it just shuts down, i can't install it, beneath this message you will find the log describing the problem, anyone who knows what I can do about this?  the name of the driver is : intel centrino advanced-n 2230 thanks [12/27/13 19:08:40] Update Package Execution Started[12/27/13 19:08:40] Original command line: 'C:\Users\degra_000\Desktop\downloads\Network_Driver_NFWPN_WN_15.5.7.52_A03.EXE' [12/27/13 19:08:40] DUP Framework EXE Version: 3.0.93.1[12/27/13 19:08:40] DUP Release: NFWPNX00-00[12/27/13 19:08:40] Intializing framework...[12/27/13 19:08:41] logo.png[12/27/13 19:08:42] User Command: attended[12/27/13 19:08:42] DUP Capabilities Value: 6291455 (0x5FFFFF)[12/27/13 19:08:42] DUP Vendor Software Version: 15.5.7.52[12/27/13 19:08:42] Local System/Model Compatible with this Package? Yes[12/27/13 19:08:42] Local System OS Version: 6.2.0.0[12/27/13 19:08:42] OS Compatible with this Package? Yes[12/27/13 19:08:42] Local System OS Language: NL[12/27/13 19:08:42] Language Compatible with this Package? Unknown[12/27/13 19:08:46] Identified Behavior : attended[12/27/13 19:08:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp[12/27/13 19:08:46] Translated Command Line : mup.exe /l:'C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp'[12/27/13 19:08:46] Path : C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03[12/27/13 19:08:46] Identified Behavior : attended[12/27/13 19:08:51] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp[12/27/13 19:08:51] --- Start of Vendor Software Log --- [12/27/13 19:08:51] ASCII payload log file detected.[12/27/13 19:08:51] ****************************************MUP started: Fri Dec 27 19:08:46 2013 Command Line: C:\ProgramData\Dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\mup.exe /l:C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp ****************************************MUP Package contains version: 15.5.5.0480Execute: setup.exe Error: setup.exe exited with return code: 6MUP finished: Fri Dec 27 19:08:51 2013 Exiting with Return Code: 6 [12/27/13 19:08:51] --- End of Vendor Software Log --- [12/27/13 19:08:51] Vendor Software Return Code: 6[12/27/13 19:08:51] logo.png[12/27/13 19:08:51] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED[12/27/13 19:08:51] Exit Code set to: 5 (0x5)[12/27/13 19:08:51] Result: FAILURE[12/27/13 19:08:55] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_NFWPN_WN_15.5.7.52_A03.txt[12/27/13 19:09:50] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED[12/27/13 19:09:50] Execution terminated at date-time 12/27/13 19:09:50[12/27/13 19:09:50] ###### ਍਍[12/27/13 19:13:37] Update Package Execution Started[12/27/13 19:13:37] Original command line: 'C:\Users\degra_000\Desktop\downloads\Network_Driver_NFWPN_WN_15.5.7.52_A03.EXE' [12/27/13 19:13:37] DUP Framework EXE Version: 3.0.93.1[12/27/13 19:13:37] DUP Release: NFWPNX00-00[12/27/13 19:13:37] Intializing framework...[12/27/13 19:13:37] logo.png[12/27/13 19:13:39] User Command: attended[12/27/13 19:13:39] DUP Capabilities Value: 6291455 (0x5FFFFF)[12/27/13 19:13:39] DUP Vendor Software Version: 15.5.7.52[12/27/13 19:13:39] Local System/Model Compatible with this Package? Yes[12/27/13 19:13:39] Local System OS Version: 6.2.0.0[12/27/13 19:13:39] OS Compatible with this Package? Yes[12/27/13 19:13:39] Local System OS Language: NL[12/27/13 19:13:39] Language Compatible with this Package? Unknown[12/27/13 19:13:43] Identified Behavior : attended[12/27/13 19:13:43] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp[12/27/13 19:13:43] Translated Command Line : mup.exe /l:'C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp'[12/27/13 19:13:43] Path : C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03[12/27/13 19:13:43] Identified Behavior : attended[12/27/13 19:13:46] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp[12/27/13 19:13:46] --- Start of Vendor Software Log --- [12/27/13 19:13:46] ASCII payload log file detected.[12/27/13 19:13:46] ****************************************MUP started: Fri Dec 27 19:13:43 2013 Command Line: C:\ProgramData\Dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\mup.exe /l:C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp ****************************************MUP Package contains version: 15.5.5.0480Execute: setup.exe Error: setup.exe exited with return code: 6MUP finished: Fri Dec 27 19:13:46 2013 Exiting with Return Code: 6 [12/27/13 19:13:46] --- End of Vendor Software Log --- [12/27/13 19:13:46] Vendor Software Return Code: 6[12/27/13 19:13:46] logo.png[12/27/13 19:13:46] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED[12/27/13 19:13:46] Exit Code set to: 5 (0x5)[12/27/13 19:13:46] Result: FAILURE[12/27/13 19:13:48] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_NFWPN_WN_15.5.7.52_A03.txt

JulieOkulanis · Answer

' i found the driver on the internet because i lost the disk that came with it.' is a bad start. Always go to the vendor web site for the proper drivers, and only use those... Using unknown drivers from the Internet have their risks, like viruses..

graeverke · Answer

I have not lost it, i've tried to install both the driver from the disk and the one from the internet and the both give me the same error message. The one from the internet is provided by the Dell site so there is no possibility virusses are on that one. I think I made this clear in my question, please read before you comment, thanks.

PudgyOne · Answer

graeverke,

Without knowing your make and model of computer and operating system, this is basic...

When you installed the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

Rick

flgurl6371 · Answer

But, but, but....how do you fix it if you've already installed things in the wrong order??

PudgyOne · Answer

flgurl6371,

The Dell System Software(if applicable) and the chipset drivers know what is attached to your system. If they were not installed first, the rest of the drivers failed to install.

Just install the drivers in the correct order and it should start working.

Rick

Networking, Internet, & Bluetooth

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