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148545

December 27th, 2013 10:00

cannot install driver for wifi

hi, 

when i try to install the driver using the dcd/cd or the one provided by the dell site, it just shuts down, i can't install it, beneath this message you will find the log describing the problem, anyone who knows what I can do about this? 

the name of the driver is : intel centrino advanced-n 2230

thanks

[12/27/13 19:08:40] Update Package Execution Started
[12/27/13 19:08:40] Original command line: "C:\Users\degra_000\Desktop\downloads\Network_Driver_NFWPN_WN_15.5.7.52_A03.EXE"
[12/27/13 19:08:40] DUP Framework EXE Version: 3.0.93.1
[12/27/13 19:08:40] DUP Release: NFWPNX00-00
[12/27/13 19:08:40] Intializing framework...
[12/27/13 19:08:41] logo.png
[12/27/13 19:08:42] User Command: attended
[12/27/13 19:08:42] DUP Capabilities Value: 6291455 (0x5FFFFF)
[12/27/13 19:08:42] DUP Vendor Software Version: 15.5.7.52
[12/27/13 19:08:42] Local System/Model Compatible with this Package? Yes
[12/27/13 19:08:42] Local System OS Version: 6.2.0.0
[12/27/13 19:08:42] OS Compatible with this Package? Yes
[12/27/13 19:08:42] Local System OS Language: NL
[12/27/13 19:08:42] Language Compatible with this Package? Unknown
[12/27/13 19:08:46] Identified Behavior : attended
[12/27/13 19:08:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp
[12/27/13 19:08:46] Translated Command Line : mup.exe /l:"C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp"
[12/27/13 19:08:46] Path : C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03
[12/27/13 19:08:46] Identified Behavior : attended
[12/27/13 19:08:51] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp
[12/27/13 19:08:51]
--- Start of Vendor Software Log ---

[12/27/13 19:08:51] ASCII payload log file detected.
[12/27/13 19:08:51] ****************************************
MUP started: Fri Dec 27 19:08:46 2013

Command Line: C:\ProgramData\Dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\mup.exe /l:C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP15FB.tmp
****************************************
MUP Package contains version: 15.5.5.0480
Execute: setup.exe
Error: setup.exe exited with return code: 6
MUP finished: Fri Dec 27 19:08:51 2013

Exiting with Return Code: 6


[12/27/13 19:08:51]
--- End of Vendor Software Log ---

[12/27/13 19:08:51] Vendor Software Return Code: 6
[12/27/13 19:08:51] logo.png
[12/27/13 19:08:51] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[12/27/13 19:08:51] Exit Code set to: 5 (0x5)
[12/27/13 19:08:51] Result: FAILURE
[12/27/13 19:08:55] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_NFWPN_WN_15.5.7.52_A03.txt
[12/27/13 19:09:50] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[12/27/13 19:09:50] Execution terminated at date-time 12/27/13 19:09:50
[12/27/13 19:09:50] ######

਍਍[12/27/13 19:13:37] Update Package Execution Started
[12/27/13 19:13:37] Original command line: "C:\Users\degra_000\Desktop\downloads\Network_Driver_NFWPN_WN_15.5.7.52_A03.EXE"
[12/27/13 19:13:37] DUP Framework EXE Version: 3.0.93.1
[12/27/13 19:13:37] DUP Release: NFWPNX00-00
[12/27/13 19:13:37] Intializing framework...
[12/27/13 19:13:37] logo.png
[12/27/13 19:13:39] User Command: attended
[12/27/13 19:13:39] DUP Capabilities Value: 6291455 (0x5FFFFF)
[12/27/13 19:13:39] DUP Vendor Software Version: 15.5.7.52
[12/27/13 19:13:39] Local System/Model Compatible with this Package? Yes
[12/27/13 19:13:39] Local System OS Version: 6.2.0.0
[12/27/13 19:13:39] OS Compatible with this Package? Yes
[12/27/13 19:13:39] Local System OS Language: NL
[12/27/13 19:13:39] Language Compatible with this Package? Unknown
[12/27/13 19:13:43] Identified Behavior : attended
[12/27/13 19:13:43] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp
[12/27/13 19:13:43] Translated Command Line : mup.exe /l:"C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp"
[12/27/13 19:13:43] Path : C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03
[12/27/13 19:13:43] Identified Behavior : attended
[12/27/13 19:13:46] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp
[12/27/13 19:13:46]
--- Start of Vendor Software Log ---

[12/27/13 19:13:46] ASCII payload log file detected.
[12/27/13 19:13:46] ****************************************
MUP started: Fri Dec 27 19:13:43 2013

Command Line: C:\ProgramData\Dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\mup.exe /l:C:\ProgramData\dell\drivers\Network_Driver_NFWPN_WN_15.5.7.52_A03\DUP9D67.tmp
****************************************
MUP Package contains version: 15.5.5.0480
Execute: setup.exe
Error: setup.exe exited with return code: 6
MUP finished: Fri Dec 27 19:13:46 2013

Exiting with Return Code: 6


[12/27/13 19:13:46]
--- End of Vendor Software Log ---

[12/27/13 19:13:46] Vendor Software Return Code: 6
[12/27/13 19:13:46] logo.png
[12/27/13 19:13:46] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[12/27/13 19:13:46] Exit Code set to: 5 (0x5)
[12/27/13 19:13:46] Result: FAILURE
[12/27/13 19:13:48] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_NFWPN_WN_15.5.7.52_A03.txt

December 29th, 2013 21:00

" i found the driver on the internet because i lost the disk that came with it."
is a bad start. Always go to the vendor web site for the proper drivers, and only use those...
Using unknown drivers from the Internet have their risks, like viruses..

2 Posts

December 30th, 2013 11:00

I have not lost it, i've tried to install both the driver from the disk and the one from the internet and the both give me the same error message. The one from the internet is provided by the Dell site so there is no possibility virusses are on that one. I think I made this clear in my question, please read before you comment, thanks.

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December 30th, 2013 11:00

graeverke,

Without knowing your make and model of computer and operating system, this is basic...

 

When you installed the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

 

 

Rick

1 Message

February 18th, 2015 20:00

But, but, but....how do you fix it if you've already installed things in the wrong order?? 

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106.6K Points

February 20th, 2015 08:00

flgurl6371,

The Dell System Software(if applicable) and the chipset drivers know what is attached to your system. If they were not installed first, the rest of the drivers failed to install.

Just install the drivers in the correct order and it should start working.

Rick

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