Cannot reset ISP address

Question

I'm having a problem with connecting my Dell Dimension 4600 computer to the internet via my cable modem.   I contacted my ISP and we discovered that I had an ISP address that starts with 169.  We attempted to 'reset the stack' but were unable to do this.  The ISP technician said it was a problem with the computer's software and referred me to Dell.   Any help would be greatly appreciated.

BBraxton · Answer

I think all the '169' address means is that you are not connecting (which is kind of circular reasoning) In other words, I think that 'address' has special meaning and is actually like an error code. I would try using Device Manager to 'Remove' (logically) the network adapter and then let Windows discover it again upon shutdown and re-boot

dogg30 · Answer

I have the same problem w/ my ISP.......i'm a little computer illiterate so could someone give me a step by step on how to reconnect.    Where is the 'device manager'?     pls let me know.   thx.

BBraxton · Answer

At 'My Computer' use RIGHT-click From the drop down, select 'Properties' Click 'Hardware' (TAB) Click 'Device Manager' button

Mike3063 · Answer

I tried the solution recommended by BBraxton and it worked.  I'm up and running again.  Thanks for your help!

Networking, Internet, & Bluetooth

Was this post helpful?