Unsolved

This post is more than 5 years old

3 Posts

12875

June 29th, 2007 08:00

Can't connect to Internet

I have a Dimension 3100C running Windows XP. Over 2 weeks ago I lost connection to the internet. I am connected to BT Broadband via their modem and an ethernet cable. I and a colleague have done the following:- 1. Checked the connection with BT - BT said there was no problem with the connection 2. Connected another PC to the modem and ethernet cable - connects to internet with no problems - so there are no problems with the modem or cable or internet. 3. Took my PC to a friends house and tried to connect to their wired internet via the Ethernet connection(Blueyonder) - couldn't get access. 4. Tried connecting to my friends wireless internet - connected to internet with no problem - so there are no firewalls or strange setup stopping internet access to PC. 5. I ran the hardware diagnostics on the Network card on my computer - computer states that it is working ok 6. Contacted Dell to say that my network Card wasn't working and they said as the driver is not reporting a problem the network card is ok, it must be a problem either with BT which we had ruled out or with the PC setup. 7. Tried connecting to BT via a USB connection instead of Ethernet - worked, I could access the internet. 8. Removed the hard drive and put in a new one and configured this to run with a wired network - still could not connect via Ethernet. Myself and my colleague are 99% sure its the Network card. I have spent over the last 2 weeks more than 10 hours on the phone to BT and Dell trying to fix the problem. Any suggestions of what I do next or what the problem could be?

2 Intern

 • 

28K Posts

June 29th, 2007 15:00

Are you doing a complete reset of the network everytime you change the device connected to the modem?  To do this, shut everything off. Wait about 5 minutes. Turn on the modem first, and wait another 5 minutes. Then turn on the device that is connected directly to the modem (either the router or the computer), then turn on any other computers that will connect through the router.
 
If that is not your problem, to help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
 
Steve

3 Posts

June 29th, 2007 16:00

Hi, I was resetting the modem between changes. Also BT asked me to switch it off, they reset our connection then I switched the modem back on - made no difference. I can't access the computer now (that's going to be the next thread), however I know the IP Address, Gateway and DHCP Servers were all set to 192.186.1.1 which both BT and Dell said was correct.

2 Intern

 • 

28K Posts

June 29th, 2007 17:00

Having the IP address set at 192.168.1.1 will almost certainly not work!!!!  The TCP/IP  address should be set to obtain the IP address (and DNS server address) automatically.
 
Steve

3 Posts

June 30th, 2007 11:00

Hi Steve Thanks for the info on the IP address, so how do I fix this? Carol

2 Intern

 • 

28K Posts

June 30th, 2007 12:00

Open Network Connections, right click you Local Area Connection and select Properties.   Find the Internet Protocol (TCP/IP) and select it, then click on the Properties button.   Make sure the boxes are checked to Obtain an IP address automatically and Obtain dns server address automatically.
 
Steve
No Events found!

Top