Can't connect to the internet

Question

I have a new Dimension 3000 connected by cable to a D-Link DSL-G604T router/modem along with several other PCs.  When I first set it up, the Dell connected OK.  I then struggled to network it and share files with the other computers.  I can now do this, but in the process I seem to have lost contact with the internet.  In networking, the LAN connection is showing as 'connected'.  The broadband connection however is 'disconnected' and when I try to start it, it gives error 678 'can't connect to the modem'.  I can ping the PC from the router and the router from the PC.  Can also ping other PCs on the network.  One maybe interesting thing is that if I try to ping (say) www.google.co.uk it doesn't work, but if I ping its actual IP address it does.  I've looked at all the settings I can and tried to compare them with others, but can't see anything unusual.   Can anyone help, because despite e-mails to Dell over several weeks, calls to my account manager and a half hour call today to Technical Support today,  I'm getting nowhere?

volcano11 · Answer

It appears to me that you have loaded software for the broadband connection. This would be why a broadband connection is showing up in your Network Properties. Since you are trying to connect to the internet through the router, you do not need this broadband connection at all nor do you need that software. First try uninstall the software for the broadband connection and make sure that you are not still connecting the computer to the USB port on the router. You should just have an ethernet connection from the computer to one of the LAN ports on the router and another ethernet connection from the router to the broadband modem.

Steve

TRdave · Answer

Thanks Steve.  I hadn't loaded any special Broadband software, but I had tried to set up an internet connection using the Wizard (and also later changing some settings).  This was the connection which was sitting there under Network Connections as disconnected ......and wouldn't re-connect.  I tried deleting this...no change.  Bringing up Internet Explorer just sits there a while and then comes up with 'The page cannot be displayed' page.

volcano11 · Answer

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

TRdave · Answer

Here's the ipconfig output. I was told that the DNS server shouldn't be assigned (at the moment it is pointing to my router), but I can't find an option to change this. In the LAN connection properties TCP/IP propoerties it's set as "Obtain an IP address automatically" and "obtain DNS server address automatically".

C:\Documents and Settings\Dave>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : DellPC
        Primary Dns Suffix . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
        Physical Address. . . . . . . . . : 00-13-20-6C-05-F5
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : 06 October 2005 12:15:06
        Lease Expires . . . . . . . . . . : 06 October 2005 13:15:06

Tunnel adapter Teredo Tunneling Pseudo-Interface:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
        Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%5
        Default Gateway . . . . . . . . . :
        NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

        Physical Address. . . . . . . . . : C0-A8-01-04
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.4%2
        Default Gateway . . . . . . . . . :
        DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                            fec0:0:0:ffff::2%1
                                            fec0:0:0:ffff::3%1
        NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Dave>

volcano11 · Answer

Everything looks normal in the ipconfig output.  DNS is correctly being assigned as the router will perform this function.  Are you running any third party firewalls that you may have misconfigured while trying to get File and Printer Sharing to work?  As a troublehsooting step you may want to temporarily disable any third party firewalls to see if that is the case.   Steve

TRdave · Answer

No, Norton came with the PC but I uninstalled it early on just in case this was causing the problem. I've also turned off Windows firewall. I tried the Networks Diagnostic in XP and got the following mixed report (edited a bit as I can' t seem to attach a file). Some things seem OK - like I can send e-mail from Outlook, but can't receive. I get a message that my ISP can't match my userid and password, but it is definitely correct, and I have no problems with the same thing in my other PCs. Do you think the issue could be with a setting for the ISP?

Dave

Internet Service

- Default Outlook Express Mail

pop.wanadoo.co.uk / smtp.wanadoo.co.uk

FAILED

InBoundMailPort = 110

+ InBoundMailServer = pop.wanadoo.co.uk (FAILED)

Pinging pop.freeserve.com [193.252.22.137] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 193.252.22.137:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

InBoundMailType = POP3

Successfully connected to pop.wanadoo.co.uk port 110

OutBoundMailPort = 25

+ OutBoundMailServer = smtp.wanadoo.co.uk (FAILED)

Pinging smtp.wanadoo.co.uk [193.252.22.140] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 193.252.22.140:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

OutBoundMailType = SMTP

Successfully connected to smtp.wanadoo.co.uk port 25

+ Default Outlook Express News

news.freeserve.com

PASSED

NewsNNTPPort = 119

+ NewsServer = news.freeserve.com (PASSED)

Pinging news.svr.pol.co.uk [195.92.193.157] with 32 bytes of data:
Reply from 195.92.193.157: bytes=32 time=32ms TTL=32
Reply from 195.92.193.157: bytes=32 time=28ms TTL=28
Reply from 195.92.193.157: bytes=32 time=30ms TTL=30
Reply from 195.92.193.157: bytes=32 time=29ms TTL=29
Ping statistics for 195.92.193.157:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 32ms, Average = 29ms

Successfully connected to news.freeserve.com port 119

Internet Explorer Web Proxy

Not Configured

Modems

+ Network Adapters

[00000001] Intel(R) PRO/100 VE Network Connection

PASSED

Caption = [00000001] Intel(R) PRO/100 VE Network Connection

DatabasePath = %SystemRoot%\System32\drivers\etc

+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=3ms TTL=3
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 3ms, Average = 0ms

Description = Intel(R) PRO/100 VE Network Connection

DHCPEnabled = TRUE

DHCPLeaseExpires = 17:15:57 06/10/2005

DHCPLeaseObtained = 16:15:57 06/10/2005

+ DHCPServer = 192.168.1.1 (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

DNSEnabledForWINSResolution = FALSE

DNSHostName = DellPC

+ DNSServerSearchOrder = 192.168.1.1 (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

DomainDNSRegistrationEnabled = FALSE

FullDNSRegistrationEnabled = FALSE

GatewayCostMetric = 20

Index = 1

+ IPAddress = 192.168.1.4 (PASSED)

Pinging 192.168.1.4 with 32 bytes of data:
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

IPConnectionMetric = 20

IPEnabled = TRUE

IPFilterSecurityEnabled = FALSE

IPSecPermitIPProtocols = 0

IPSecPermitTCPPorts = 0

IPSecPermitUDPPorts = 0

IPSubnet = 255.255.255.0

IPXEnabled = FALSE

MACAddress = 00:13:20:6C:05:F5

ServiceName = E100B

SettingID = {E54B7676-769E-4F5D-9F0D-06194BFA79F2}

TcpipNetbiosOptions = 0

TcpMaxDataRetransmissions = 5

WINSEnableLMHostsLookup = TRUE

+ DNS Servers

[00000001] Intel(R) PRO/100 VE Network Connection

PASSED

+ DNSServerSearchOrder = 192.168.1.1 (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

+ Default Gateways

[00000001] Intel(R) PRO/100 VE Network Connection

PASSED

+ DefaultIPGateway = 192.168.1.1(Same Subnet) (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

+ DHCP Servers

PASSED

+ [00000001] Intel(R) PRO/100 VE Network Connection (PASSED)

+ DHCPServer = 192.168.1.1 (PASSED)

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Reply from 192.168.1.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

+ IP Address

[00000001] Intel(R) PRO/100 VE Network Connection

PASSED

+ IPAddress = 192.168.1.4 (PASSED)

Pinging 192.168.1.4 with 32 bytes of data:
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Reply from 192.168.1.4: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.1.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

WINS Servers

TRdave · Answer

I finally fixed this problem by using XPs system restore option.  I just went back until I found the time the internet connection worked and then started from there.  Still don't know what was wrong as the settings still look OK.

Networking, Internet, & Bluetooth

Can't connect to the internet

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