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17215
June 25th, 2015 13:00
Can't connect to the internet
Hello,
I have a Dell Inspiron 3135 3000 series. 7 days ago it suddenly stopped connecting to my home network.
My older computer and my iphone both connect to my wifi.
I have had this computer a year and no problems before.
My wifi is on high and the internet provider says this is a Dell issue.
I have spoken with technical support on the phone. They have had me make my compyuter forget my network and reconnect. No change.
On the Dell site there are 3 drivers for my computer, only 2 are compatible with my computer, they had me reset those 2, no change.
One person downloaded a program called Click2Click, no change.
Another person rebooted my network or my system? Something like that, no change.
The last technician I spoke with said the last resort is to restart and refresh the computer settings, which would delete all my music, videos, and apps, which doesn't work for me. I need them for my work and can't lose them. They said if I don't want to do this I have to pay for advanced support. I don't want to pay if I can help it. I saw some other ideas online that I didn't understand how to try, but I believe there are other options.
Can someone please help?!
Thank you.
DELL-Todd S
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1.8K Posts
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June 29th, 2015 15:00
Hi,
Normally there is some sort of event that causes systems to stop connecting to wireless networks. Did you have a system crash or lockup or something similar to that?
You don't list which type of wireless card you have or which version of Windows you're running on that system, so I'll assume it's Windows 8.
When you spoke to Dell Tech's did they have you reset your system to a previous date? If it is a software conflict then resetting it to a previous date before the problem started can help resolve it, without deleting any of your files. On that link there is also an option to restore your operating system without damaging your files. Try resetting to a previous day, prior to the problem, and if that doesn't work then look at our Dell Wireless Support Center, where you can find other troubleshooting steps that you can try.
The last option, under the same link as resetting your system, would be the restore option where you don't delete any files. That will refresh your operating system without touching the files.
Try the resetting to previous date and then the Wireless Support Center. Chances are that one of the links in those files will help you. If not, let us know which OS you're running and which wireless card you have in the system and we'll see what else we can do to help you.
Todd
zorrobell
3 Posts
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June 29th, 2015 16:00
Hi Todd,
Thank you for your reply. I hesitate to try resetting anything because I don't want to loose my apps, as I've been told I won't be able to keep my music or pictures if I do this.
I don't think it's a software issue, and yes I am in Windows 8. My wireless card? Sorry I don't know what kind I have, but the techs had me update all my drivers on the site.
There was no event, no crash. And I am able to connect occasionally since 2 Fridays ago. I am currently at a cafe and wifi there works fine. Last time I did that I went home and home wifi worked for a day and a half before going out again.
Does this change your advice? Is there a kind of diagnostic I should do to see about what hardware was perhaps damaged? Do you still recommend a reset? And if you need to know the kind of card can you please tell me how to find out what it is so I can tell you?
Please let me know what you think.
Thanks
DELL-Todd S
4 Apprentice
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1.8K Posts
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June 30th, 2015 09:00
Hi,
Take a look at this article on Troubleshooting the Dell Inspiron 3135. There is a section in there on how to run the Dell Diagnostics. Also, check out this link on using the Dell Wireless Diagnostic Utility. (I believe your model only comes with one of the Dell wireless cards, not an Intel card).
Resetting your system to a previous date / time does not affect the files on your system. That would be my first recommendation.
Wireless technology and cards have been around for a long, long time. Unless there was some damage to the system issues with wireless connectivity is almost always software related. There just isn't much that can physically go wrong with those cards.
Try resetting to previous date (before the problem started). See if that helps.
Todd