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7 Posts
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27455
March 25th, 2013 14:00
cant find bluetooth after driver installation
i have inspiron n5050 laptop with windows8 installed and i updated all drivers from the support and for bluetooth i installed DELL WLAN AND BLUETOOTH CLIENT ver9 after calling to customer support. but i cant find bluetooth suite in my computer and have no bluetooth option in wireless in my pc settings.plz help......
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DELL-Amogh G
1.5K Posts
1
March 25th, 2013 21:00
Hi viveksan3,
According to the screenshot of Device Manager that you have posted, it appears that your system was shipped with Dell Wireless 1502 802.11b/g/n wireless card. It is a standalone wireless card and doesn't have Bluetooth capability. Please share if you were able to connect to Bluetooth devices prior to upgrading to Windows 8. Also, please share if you were using any external Bluetooth adapter/dongle to connect.
Please reply with the information. I would be glad to assist.
viveksan3
7 Posts
0
March 26th, 2013 09:00
thank you for your response.
i hadn't found any Bluetooth when i was using windows 7 HB at the time of buy and i neglected that it would be somewhere where i cant find. but after using my lap 4 mnths, searching every inch i'm not able to and fedup with the youtube, microsoft , dell communtiy and later called customer care...support, then again the same thing happened.
cant find bluetooth by any means of installing.... several drivers.
this is my last trial.
if u can help i'm pleased very much.
DELL-Amogh G
1.5K Posts
0
March 26th, 2013 23:00
Hi viveksan3,
It appears that the system doesn't have the hardware for the Bluetooth to work. However, you have certain options.
Either you can upgrade the standalone Dell wireless 1502 card with a Bluetooth enabled wireless combo card such as Dell wireless 1701 and Dell wireless 1702 combo cards which are compatible with the system or you can also purchase an external USB Bluetooth adapter. Please refer the image below:
Hope this helps. Please reply for any other questions.