2 Intern

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28K Posts

December 20th, 2006 00:00

Are you absolutely sure you entered the correct WPA key onto your computer?  As  a troubleshooting step, if you temporarily disable WPA encryption, does it work again?
 
Steve

8 Posts

December 20th, 2006 01:00

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\THE FAM>ipconfig/all
Windows IP Configuration
       Host Name . . . . . . . . . . . . : laptop
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : hr.cox.net
Ethernet adapter Wireless Network Connection 3:
       Connection-specific DNS Suffix  . : hr.cox.net
       Description . . . . . . . . . . . : Dell TrueMobile 1400 Dual Band WLAN
Mini-PCI Card
       Physical Address. . . . . . . . . : 00-90-4B-1A-2D-F4
       Dhcp Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IP Address. . . . . . . . . . . . : 192.168.1.101
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DNS Servers . . . . . . . . . . . : 68.10.16.30
                                           68.10.16.25
                                           68.9.16.30
       Lease Obtained. . . . . . . . . . : Friday, December 22, 2006 10:55:07 P
M
       Lease Expires . . . . . . . . . . : Saturday, December 23, 2006 10:55:07
 PM
C:\Documents and Settings\THE FAM>

8 Posts

December 20th, 2006 01:00

I made sure that i entered the correct code...the wierd this is the bar indicators on my task bar shows that i have an excellent connection but i can't access the internet or the default gateway to my router...

8 Posts

December 20th, 2006 01:00

No it still didn't work but it is showing that i have an excellent connection...this is odd i didn't have any problems until i decided to go WPA a week ago...

December 20th, 2006 01:00

wat u can try doin is...think the present driver is not compatible for WPA-PSK.....and there has been a new release for the dell 1300/1400 wireless card..try and update it from the support site and check if that fixes ur issue.
 
Cancerian

2 Intern

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28K Posts

December 20th, 2006 01:00

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
 
Steve

2 Intern

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28K Posts

December 20th, 2006 01:00

All drivers for your network card since the first release should be compatible with WPA.  As  a troubleshooting step, if you temporarily disable WPA encryption, does it work again?
 
Steve

2 Intern

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28K Posts

December 20th, 2006 02:00

Did you run that ipconfig command on the one that is working or on the one that isn't working?  It is not very helpful if it was run on the computer that is working.
 
Steve

2 Intern

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28K Posts

December 20th, 2006 02:00

That shows that you are getting an IP address and DNS server address from the router, so everything is working there.  Was WPA encryption enabled when you ran this command? 
 
You say you have another computer that is successfully connecting to the internet through this router, right?  Is it connected by ethernet or by wireless?  Can you sucessfully connect the problem computer to the router and the internet by an ethernet connection?  
 
Answers to these questions may help us isolate where the problem is.
 
Steve

8 Posts

December 20th, 2006 02:00

Yes the other computer is also wireless..the one that i am using now to communicate to you...I had to WPA enabled when i copyed the ipconfig/all......

15 Posts

December 21st, 2006 15:00

I'm having the same problem with a laptop, I can get internet with a ethernet cable but not thru my wireless connection. I'm getting a signal to the laptop from the router, but a error message says no internet connection. Everything was working great last week, but all of a sudden I lost this connection. Same thing with my PC, get a hookup from the router, but can't get my homepage to connect. Any help would be appreciated. Thanks

15 Posts

December 21st, 2006 16:00

Sorry to the person that started the post and to you. This was my first post.

2 Intern

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28K Posts

December 21st, 2006 16:00

In order to avoid a lot of confusion and to have some respect for the person who originally started this thread, please start a new thread rather than jumping in to this one.   Thank You.
 
Steve

8 Posts

December 21st, 2006 18:00

i am back i did the ipconfig on the computer(laptop) which is not working.

2 Intern

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28K Posts

December 21st, 2006 18:00

Well then, the ipconfig output shows that you are connecting to the router, so that means that the hardware on the computer is working correctly.   Either you have a firewall running that is running and blocking your access to the internet or the router is not routing the internet to your computer.   The fact another computer can sucessfully connect by wireless through the router suggests that the router is working and is communicating with your broadband modem.   Check the firewall.
 
Steve
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