cant get router working?

Question

i have a dimension 3100 and a linksys befsr41 v4.1 router.this is my sec router,returned first one.anyway's i can not get this router to connect to the internet.they are telling me this one is no good.is there something that has to be done or clicked on for this router and comp to work.wold the networking tool download help with this.?if you have any hint's it would be nice.thanks in advance.:smileysad:

volcano11 · Answer

What kind of internet service do you have, cable or dsl?  If it is cable, are you resetting the modem everytime you change the device connected to the modem?  To reset the modem, you need to turn the modem, router, and all computers off.  Wait 5 minutes, then turn on the modem and wait another 5 minutes.  Finally turn on the device connected to the modem and any other computers involved.   This has to be done every time you change the device making the direct connection to the modem.   Steve

col.tazz · Answer

volcano11 wrote:

What kind of internet service do you have, cable or dsl? If it is cable, are you resetting the modem everytime you change the device connected to the modem? To reset the modem, you need to turn the modem, router, and all computers off. Wait 5 minutes, then turn on the modem and wait another 5 minutes. Finally turn on the device connected to the modem and any other computers involved. This has to be done every time you change the device making the direct connection to the modem.

Steve

i have phone cable going to dsl box and then dsl conn to router conn to comp.i will try this and see.i just can't beleave 2 bad routers in a row?.thanks jim

xcator · Answer

if dsl, then you need to set router to PPPoE and most likely enter a username and password in router setup...have you done that?

col.tazz · Answer

xcator wrote:

if dsl, then you need to set router to PPPoE and most likely enter a username and password in router setup...have you done that?

ok this is the long and short of it.hook up router and set it up as a PPPOE and check the status of the router and says PPPOE auth fails.i have made sure of correct username and password several times.we have pinged it and came out ok,but still same message.i have spent hours on phone with linksys.i don't know what more to do?.

xcator · Answer

have you tired to get internet without the router in place?  if you can get internet without router, then do a reset on the router and start over...power everything off, connect modem to router, then pc to router, power on router, modem, then pc last.  Go into router setup and set up PPPoE, username and password.  If unsuccessful call tech support for your dsl provider.

col.tazz · Answer

xcator wrote:

have you tired to get internet without the router in place? if you can get internet without router, then do a reset on the router and start over...power everything off, connect modem to router, then pc to router, power on router, modem, then pc last. Go into router setup and set up PPPoE, username and password. If unsuccessful call tech support for your dsl provider.

yes i can get the internet with out router.i have tryed several times shutting everything off and starting over,even with linksys tech.still no good.have called my isp provider,will not help me,they say call linksys.?

xcator · Answer

hard to imagine 2 bad routers in a row, but anything I suppose is possible.  You could try a cheap dlink router, if it works great, if not, then it's something your probably doing setting it up.

col.tazz · Answer

hey guy's just wanted to thank you for the help.what i have found is the router was ok,but not compatible with my modem.put in a d-link router and works great.:smileywink:

Networking, Internet, & Bluetooth

cant get router working?

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