Meshach3,

Start, all programs, right click on command prompt and run as administrator. Then type CMD and hit enter.

Rick

Thank you Rick,

I did do that, but when I type in cmd and hit ok/enter the screen only refreshes when it should bring up a black screen.

Meshach3,

Sorry, my mistake. Hit the Windows key and the R keys(start, run) at the same time. This brings up the run command. Then type CMD there.(Comand is used in 2000)

Rick

Hi Rick,

I tried that and again the screen refreshed it never brought up the black screen.  Here is some backgroud, I was trying to download McAfee to my computer and it kept giving me an error message, so I contacted McAfee and when went through trying to do the cmd thing to try and see or fix the problem as to why I could not download McAfee.  The end result was, they could not help me, because we could not get the cmd prompt to work, he said it should have taken me to another screen as oppose to just refreshing the screen,.  He said I should contact dell, maybe a drive or path or someting is missing.

Hi Rick,

I have a Dell Deminson B110 - Windows XP.  How do I go about re-installing the operating system?  If I remember correctly the computer came loaded.

Thank you

Meshach3,

Operating system would be helpful along with the make and model of your computer.

Did you by chance, re-install the operating system?

Do you have the factory disks that came with your computer?

Rick

Dimension 1100/B110 would come with Control F11 factory Restore unless you destroyed the recovery partition.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&c=us&l=en&cs=19&s=dhs

1   Turn on the computer.

2   When the Dell splash screen appears during the computer startup process, press and hold and then press . Then, release both keys at the same time.
NOTE: Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have nor any substitute.

3   In the Dell PC Restore by Symantec window, click Restore. Alternatively, press to highlight Restore, and then press .

4   When a warning message appears stating that all data will be lost, click Confirm, or press to highlight Confirm and then press .

The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.

When the restore process is complete, the following message will appear:
The system recovery process was successful.

5   Click Finish or press to highlight Finish and then press to restart the computer.

The software is now installed as it was when the computer was first received.

Hi SpeedStep,

Thank you so much for the info, I will try this as soon as I get back to my computer and I will let you know how it went :-)

Meshach3,

I would have tried a repair installation.

Insert the operating system disk and restart your computer.

Press any key to boot from CD.

Choose Install.

Do the agreement.

Now choose repair. Leanve the disk in until you see the Welcome Screen. Takes about 35 minutes. You'll need to get Windows Updates, again.

Everything should work, again.

Rick

Hey SpeedStep,

Thank you so much for your help, I did just as you said and it worked :emotion-1: :emotion-21:.  Now I have another question before I restore my computer I ran a back up on my files, do you know how I can retrieve the back up files now :emotion-2:

Thank you