Before anyone can help, you need to describe the symptoms of the problem. You say the computer crashed, but what was running when it "crashed"? What exactly do you mean by "crashed"? Did it give any error messages? Did it just stop running? Did it reboot? Note that the HijackThis experts do not reside on this forum and most have moved to other forums. But before anyone deals with the HijackThis log, you really need to describe the problem the computer is having.
Her computer began not working on Monday of last week (10/4). She went to an AIM icon site that she's been to many a time before. She searched around on this site for about five minutes. When she pressed on a link to go somewhere else on the site (not a banner link, etc), a blank white screen came up and the "End Now" box came up. She clicked end now and tried to get back onto Internet Exploror. When she did this, the pages came up blank again. She unplugged her internet right away, thinking maybe she had a virus on there. She ran her Norton Program (not updated at this time, she didn't know it was an old version). Norton came up with no programs (probably had to do with the fact that it was out-of-date). Then she ran Ad-Aware. Several spyware programs were shown, she got rid of them all and ran the program again until nothing came up. She tried plugging in her ethernet cord into another outlet, that did not work on her computer. She plugged her ethernet cord into her roommates computer. It worked on her computer. Still not on my friend's. She hasn't been able to get back online since last Monday. Tech guy looked at it. Coudln't figure it out (they aren't all that brilliant here, so I'm not surprised, he more of less just didn't have time to check it out). Told her to bring it to Best Buy. She can't afford to do so, so we're trying to figure it out ourselves. Also, she bought the newest version of Norton AnitVirus, installed it, ran it. Nothing came up. Virus hasn't done anything else to her computer (no popups, etc). Can't figure out why this is happening.
If you can help I would appreciate it (and so would she) very much. Thank you!
One addition comment-computer did restart several times on its own. This was the first few times she had started running Ad-Aware. It would get halfway through the scan and then it would shut off her computer and restart.
So from what you say, it appears that the problem is not a network problem, but rather a software problem with Internet Explorer, and with the exception of Intenet Explorer, the computer functions OK. Is that correct? To see if you can restore internet access through Internet Explorer, download and run winsock xp fix from the following site:
Looking at the HijackThis log, there appears to be lots of non-essential things running on the computer and there are still traces of spyware that have not been removed. It looks like LimeWire was once installed, and Limewire brings with it all kinds of garbage. See if you can remove Limeshop and any other Limewire related programs from Control Panel > Add/Remove Programs. Also see if you can remove WildTangent using the same method. Then, try to eliminate all non-essential programs from from running at startup. There are lots of HP and Logitech specific programs that may or may not be essential. Go to the following site and see which programs can be disabled from startup in msconfig using the comphrehensive list of startup programs available at that site:
Once this has been done, then run Spybot and Ad-Aware again, making sure that you are using the latest spyware definitions that can be downloaded from within these programs.
If that still doesn't solve the problem, create another (cleaner) HijackThis log and post it on one of the following sites where the HijackThis experts can offer further advice:
volcano11
2 Intern
•
28K Posts
0
October 12th, 2004 19:00
Before anyone can help, you need to describe the symptoms of the problem. You say the computer crashed, but what was running when it "crashed"? What exactly do you mean by "crashed"? Did it give any error messages? Did it just stop running? Did it reboot? Note that the HijackThis experts do not reside on this forum and most have moved to other forums. But before anyone deals with the HijackThis log, you really need to describe the problem the computer is having.
Steve
jc11gurl
44 Posts
0
October 12th, 2004 20:00
jc11gurl
44 Posts
0
October 12th, 2004 20:00
volcano11
2 Intern
•
28K Posts
0
October 12th, 2004 21:00
So from what you say, it appears that the problem is not a network problem, but rather a software problem with Internet Explorer, and with the exception of Intenet Explorer, the computer functions OK. Is that correct? To see if you can restore internet access through Internet Explorer, download and run winsock xp fix from the following site:
http://www.spychecker.com/program/winsockxpfix.html
Looking at the HijackThis log, there appears to be lots of non-essential things running on the computer and there are still traces of spyware that have not been removed. It looks like LimeWire was once installed, and Limewire brings with it all kinds of garbage. See if you can remove Limeshop and any other Limewire related programs from Control Panel > Add/Remove Programs. Also see if you can remove WildTangent using the same method. Then, try to eliminate all non-essential programs from from running at startup. There are lots of HP and Logitech specific programs that may or may not be essential. Go to the following site and see which programs can be disabled from startup in msconfig using the comphrehensive list of startup programs available at that site:
http://www.pacs-portal.co.uk/startup_index.htm
Once this has been done, then run Spybot and Ad-Aware again, making sure that you are using the latest spyware definitions that can be downloaded from within these programs.
If that still doesn't solve the problem, create another (cleaner) HijackThis log and post it on one of the following sites where the HijackThis experts can offer further advice:
http://subratam.org/
http://www.zerosrealm.com/forums/
http://www.bleepingcomputer.com/
Steve