Here's a challenging new problem!

 

Everytime I send or receive a fax, at the end of the fax as the call is completed, the system crashes. Blue screen, "A problem has been detected and windows has been shut down to prevent damage to you computer, BAD_POOL_HEADER.....Tech info: ***STOP: 0x00000019 (0x00000620, 0x86195a30, 0x86195BB0, 0x0a300001. Beginning dump of physical memory..."  Another time  I saw an error STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER.

 

Windows help site says this is due to a bad display driver or card.

 

Using XP Pro SP2, Broadcom modem V92 56k with latest driver 3.5.25.0, microsoft fax console that came with system, and due to the message above downloaded and installed latest NVidia display driver. Tried System Restore to earlier point. I do have a new scanner installed - Canoscan 8400F, which I tried disabling and uninstalling the accompanying software. None of these actions helped.

 

Dell Chat is down this weekend for upgrades, so any thoughts on this problem are greatly appreciated! TIA,

 

Nici