Connected, but cannot open web pages

Question

I have two ISPs which I can access in my house.  One is hooked up to a wireless broadband router - and I can access the web and everything works fine.  The other is a local area connection into my computer from another ISP.  When I plug it in, it connects to the internet, the Skype program I run also connects, but when I open Internet Explorer, I cannot access any web pages.  It was working fine just last week, but not now.  I did have some malware in the computer, but it is now completely removed.  I have shut off Windows firewall, but still it cannot open web pages.  I called the ISP and they sent a crew of people over - the hardware is fine, but sadly, my inept technical skills with a computer were greater than theirs (I live in a developing country) - they couldn't figure it out and suggested I try to format the computer.   I have another old computer which can access the internet just fine when I plug it in - so the problem seems to be in this Dell laptop.  I have a feeling there is a simple solution to this - does anybody know?

jmwills · Answer

Download Firefox to the on that cannot connect and see if it is the machine or a corrupt IE install,  Why would anyone have two ISP connections especially in a 'developing' country?

JoeMann11 · Answer

Firefox will open my home page (yahoo), but then moving to any other page (including pages within Yahoo) is says it can't find it.  Though when I use the wireless connection, IE works fine, as well as Firefox.   Why do I have two ISP connections, especially in a 'developing' country?  When I moved here, internet was connected to the house, and my employer pays for it.  It works great - the server only goes down about 4 or 5 times a week, and sometimes it is out for only a few days.  Despite this, I decided to get a more reliable service - the one I'm having problems with.  It worked great the first few months (the server would go down only about once a week), but since last week I can't browse the internet with it.  It is a faster service and was much more reliable.  There seemed to be someone knowledgable who came when I first signed up for the service, and he was able to configure my computer for this second service.  The other people sent out have no clue what is wrong - they have a troubleshoot sheet they follow, and since my problem isn't on their sheet, they can't fix it.

Dumpster Diver · Answer

Sounds like an IP address issue. Try shutting the laptop off, not hibernate, connect to the ISP that is giving you problems, and start the laptop. See if it still has a problem. I'm assuming that you have Win XP with SP2 installed. Do you have Home or Professional?

Beavis68 · Answer

If it is a IP problem you can go to dos and do a IPCONFIG /IPRELEASE  then IPCONFIG /IPRenew or something like that.

jmwills · Answer

It's 'ipconfig /release   ipconfig /renew'  and that is not going to help here.  The only other thing to try would be a reset of the TCP stack with this:   TCP/IP stack repair options for use with Windows XP with SP2. For these commands, Start, Run, CMD to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reboot the machine.

JoeMann11 · Answer

I think I've got it working - I downloaded a program called WinsockxpFix.  After running it, the internet connection has been restored - though i think it is slower than before.   thanks for the help everyone!

Networking, Internet, & Bluetooth

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