Is the wireless adapter getting an IP address from the Linksys? Is it getting DNS addresses from the Linksys? Or is it getting a 169.254.x.x address? Can you ping to any IP addresses from the DOS Window? For example, try to ping 64.233.167.104 (this is Google's IP). If you can ping by IP but not by name, then you may need to set the DNS addresses from your ISP statically on your adapter. If you have set a static IP address but did not set a static DNS address, this will happen as well. If you can ping the IP, try to enter the IP address in Internet Explorer. If you get the Google website, it is definitely a DNS issue. If you respond, mask the last part of the IP address (example, instead of 192.168.1.112 type in 192.168.1.x) The same basic information goes for anytime you post your LAN or WAN IP address in a forum.
Is there any security set on the Linksys such as WPA, WEP, MAC Authentication, etc. If so, remove all of the security settings and try with the bare minimum of turning on the wireless of the Linksys and see if you can surf. If so, then enable the securuity settings one at a time until it stops working. The step it stops working at is the one causing the problem. Just a simple process of elimination often resolves the problems.
How can I see if the computer is obtaining an IP or DNS address from the router? I CANNOT ping to any address from dos. It just comes back as request timed out. At the current moment, the linksys has no security features enabled.
Also worth noting, in the tray icon for the wireless connection to the network, it shows that packets have been sent, but none recieved.
Message Edited by SpareChange on 08-13-2004 05:59 PM
From a DOS window, type 'ipconfig /all' and then hit Enter. Of course, leave the single quote off of the command. Make note of what the IP address, subnet mask, default gateway, and DNS numbers are. If you have a computer wired to the Linksys, you can do the same on it, and compare the results. The only thing that should be different is the last octet of the IP address. For example, if the IP address of the wired computer is 192.168.1.101 and the IP address of the wireless is 192.168.1.102, and all of the other information matches, then the wireless is getting IP addressing and DNS addressing from the Linksys. If the IP address is a 169.254.x.x address, there are a few different possibilities. Since you have no security features enabled, that leaves those out of the equation. From the DOS window, type 'ipconfig /release' and hit Enter. Then type 'ipconfig /renew' and hit Enter. If you get an error message, write it down and post it here. If it simply states that no operation can be performed on the wireless adapter while it has it's media state disconnected, that is normal behavior, but let us know. Similarly, if it says it cannot contact the DHCP server, let us know that.
The Ip addresses are the same except for the last number, jus as you said. All of the othger numbers listed are the same EXCEPT for the DNS Servers. The desktop lists: 24.104.0.xx while the laptop lists two as: 68.82.0.x and 68.82.0.x with the last two numbers being sequential.
When I released and renewd the ip of the laptop, the following was displayed:
Ok. This gives a good start. Check the router's status page and it should show you the DNS numbers it is receiving from Comcast. If they are showing the same DNS numbers as the desktop, the wireless adapter may need to be set with those numbers. If it is showing the same numbers as the laptop, you should be able to release and renew the settings from the router, basically forcing it to get new IP addressing, including DNS numbers, from Comcast. You may need to unplug the power from the cable modem as well, as it may be holding those numbers. In fact, I would recommend unplugging the cable modem for 5 minutes, then reconnecting power to the modem, then release and renew the information from the router pages. This is assuming you have the router set to DHCP or Dynamic IP addressing instead of static settings. If you have it set to static numbers, try inputting the DNS numbers from the wired computer on that page, then release and renew on the wireless. Try to ping the DNS numbers that your laptop has from both the wired and wireless computers. If it times out on both, and releasing and renewing the router's IP from Comcast doesn't get different DNS numbers that you can ping to, I would contact Comcast about those DNS numbers. Don't mention the router, just let them know that you can't ping the DNS numbers you get from the cable modem. Otherwise, they'll refer you to the router manufacturer in most cases.
If you want, you can also try enterring the DNS numbers that are on the wired computer statically on the wireless computer to see if that will resolve the issue. Just open the wireless adapter properties page from the Network Connections window, click on Internet Protocol (TCP/IP) and click Properties, select Use the following DNS addresses at the bottom (leave the IP addressing alone at the top), and enter the DNS addresses the desktop is getting, then click OK until you are back to the Network Connections window. A simple way to test whether this will resolve the problem is to type the following into the address bar of Internet Explorer http://66.102.7.99 and hit Enter. If the Google search page loads, it is a DNS issue and setting them statically will resolve it. It would be better to get it resolved with the cable modem and router issuing the correct DNS addresses, but this method will also work.
I set the DNS address on the wireless to the same as the wired, and now all is well. Thanks a ton for your help! You are a computer god!
EDIT
It worked for one night. I logged on the laptop today, and it worked fine for abnout 30 seconds, then the connection shut down, and Im back where I started....recognizing the netowrk, just not talking with it. Any ideas?
Message Edited by SpareChange on 08-15-2004 03:02 PM
If you have a Dell wireless network adapter, first update the firmware of your wireless router. This solves 99% of all the problems. Download the firmware from the linksys website.
MuzTx
23 Posts
0
August 13th, 2004 21:00
Is the wireless adapter getting an IP address from the Linksys? Is it getting DNS addresses from the Linksys? Or is it getting a 169.254.x.x address? Can you ping to any IP addresses from the DOS Window? For example, try to ping 64.233.167.104 (this is Google's IP). If you can ping by IP but not by name, then you may need to set the DNS addresses from your ISP statically on your adapter. If you have set a static IP address but did not set a static DNS address, this will happen as well. If you can ping the IP, try to enter the IP address in Internet Explorer. If you get the Google website, it is definitely a DNS issue. If you respond, mask the last part of the IP address (example, instead of 192.168.1.112 type in 192.168.1.x) The same basic information goes for anytime you post your LAN or WAN IP address in a forum.
Is there any security set on the Linksys such as WPA, WEP, MAC Authentication, etc. If so, remove all of the security settings and try with the bare minimum of turning on the wireless of the Linksys and see if you can surf. If so, then enable the securuity settings one at a time until it stops working. The step it stops working at is the one causing the problem. Just a simple process of elimination often resolves the problems.
SpareChange
5 Posts
0
August 13th, 2004 21:00
How can I see if the computer is obtaining an IP or DNS address from the router? I CANNOT ping to any address from dos. It just comes back as request timed out. At the current moment, the linksys has no security features enabled.
Also worth noting, in the tray icon for the wireless connection to the network, it shows that packets have been sent, but none recieved.
Message Edited by SpareChange on 08-13-2004 05:59 PM
MuzTx
23 Posts
0
August 14th, 2004 21:00
From a DOS window, type 'ipconfig /all' and then hit Enter. Of course, leave the single quote off of the command. Make note of what the IP address, subnet mask, default gateway, and DNS numbers are. If you have a computer wired to the Linksys, you can do the same on it, and compare the results. The only thing that should be different is the last octet of the IP address. For example, if the IP address of the wired computer is 192.168.1.101 and the IP address of the wireless is 192.168.1.102, and all of the other information matches, then the wireless is getting IP addressing and DNS addressing from the Linksys. If the IP address is a 169.254.x.x address, there are a few different possibilities. Since you have no security features enabled, that leaves those out of the equation. From the DOS window, type 'ipconfig /release' and hit Enter. Then type 'ipconfig /renew' and hit Enter. If you get an error message, write it down and post it here. If it simply states that no operation can be performed on the wireless adapter while it has it's media state disconnected, that is normal behavior, but let us know. Similarly, if it says it cannot contact the DHCP server, let us know that.
If the error message is along the lines of operation cannot be performed on an object that is not a socket, from another computer that has internet, download the winsockxpfix program from http://shipleysystems.com/FTP/WinSockXpFix/WinsockFix.exe to correct this if you are running Windows XP. If you are running Windows 2000, you will need to follow the instructions in the Microsoft Knowledgebase Article at http://support.microsoft.com/default.aspx?scid=kb;en-us;817571&Product=win2000
SpareChange
5 Posts
0
August 14th, 2004 22:00
The Ip addresses are the same except for the last number, jus as you said. All of the othger numbers listed are the same EXCEPT for the DNS Servers. The desktop lists: 24.104.0.xx while the laptop lists two as: 68.82.0.x and 68.82.0.x with the last two numbers being sequential.
When I released and renewd the ip of the laptop, the following was displayed:
_______________________________________________________________
Windows IP Configuration
No operation can be performed on Local Area Connection while it has its media disconnected.
Ethernet adapter Local Area Connection:
Media State.....................: Media disconnected
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix.....: blumtn01.pa.comcast.net
IP Address......................................: 192.168.0.x
Subnet Mask...................................: 255.255.255.x
Default Gateway.............................: 192.168.0.x
___________________________________________________________
Hope this can point you in the direction of the problem. Thanks for your help so far! Still hope I can get this figured out!
MuzTx
23 Posts
0
August 15th, 2004 00:00
Ok. This gives a good start. Check the router's status page and it should show you the DNS numbers it is receiving from Comcast. If they are showing the same DNS numbers as the desktop, the wireless adapter may need to be set with those numbers. If it is showing the same numbers as the laptop, you should be able to release and renew the settings from the router, basically forcing it to get new IP addressing, including DNS numbers, from Comcast. You may need to unplug the power from the cable modem as well, as it may be holding those numbers. In fact, I would recommend unplugging the cable modem for 5 minutes, then reconnecting power to the modem, then release and renew the information from the router pages. This is assuming you have the router set to DHCP or Dynamic IP addressing instead of static settings. If you have it set to static numbers, try inputting the DNS numbers from the wired computer on that page, then release and renew on the wireless. Try to ping the DNS numbers that your laptop has from both the wired and wireless computers. If it times out on both, and releasing and renewing the router's IP from Comcast doesn't get different DNS numbers that you can ping to, I would contact Comcast about those DNS numbers. Don't mention the router, just let them know that you can't ping the DNS numbers you get from the cable modem. Otherwise, they'll refer you to the router manufacturer in most cases.
If you want, you can also try enterring the DNS numbers that are on the wired computer statically on the wireless computer to see if that will resolve the issue. Just open the wireless adapter properties page from the Network Connections window, click on Internet Protocol (TCP/IP) and click Properties, select Use the following DNS addresses at the bottom (leave the IP addressing alone at the top), and enter the DNS addresses the desktop is getting, then click OK until you are back to the Network Connections window. A simple way to test whether this will resolve the problem is to type the following into the address bar of Internet Explorer http://66.102.7.99 and hit Enter. If the Google search page loads, it is a DNS issue and setting them statically will resolve it. It would be better to get it resolved with the cable modem and router issuing the correct DNS addresses, but this method will also work.
SpareChange
5 Posts
0
August 15th, 2004 06:00
I set the DNS address on the wireless to the same as the wired, and now all is well. Thanks a ton for your help! You are a computer god!
EDIT
It worked for one night. I logged on the laptop today, and it worked fine for abnout 30 seconds, then the connection shut down, and Im back where I started....recognizing the netowrk, just not talking with it. Any ideas?
Message Edited by SpareChange on 08-15-2004 03:02 PM
jorfer99
10 Posts
0
August 16th, 2004 18:00