connection help

Question

hey i just got a new dell computer. i hooked up my cable modem and i could connect to the internet just fine but unfortunatly my download speeds are extremly slow. the download starts at about 50 kb/sec and the decreases until it hits about 5 kb/sec. considering i have a cable modem, these speeds are absolutly rediculous. i contacted my ISP and they told me that my modem was working well within acceptable speeds. they said that there is nothing wrong with their connection....please help

volcano11 · Answer

Go to the following site: http://www.dslreports.com/tools and run the tweak test.  After the test is finished, enter the required information and take note of the suggestions. Steve

yaitskndalykdat · Answer

yeah i tried that and the tweak test said i have a good flow.

@volcano11 wrote:

Go to the following site:

http://www.dslreports.com/tools

and run the tweak test. After the test is finished, enter the required information and take note of the suggestions.

Steve

stealth14 · Answer

who's your ISP? i suggest try to manually set your ip address and DNS aswell. delete all DUN or connection in network connection and re-create your cable connection again.

yaitskndalykdat · Answer

isp= Comcast

yaitskndalykdat · Answer

@stealth14 wrote:

who's your ISP? i suggest try to manually set your ip address and DNS aswell.

delete all DUN or connection in network connection and re-create your cable connection again.

could you please give me a step by step instruction on how exactly to do that?

jlmurphy · Answer

You might want to pester Comcast a bit more before you start mucking around with the innards of your settings.

I recently had a similar problem with my Comcast connection -- Slow speeds, dropped connections, no connection, and generally crummy service overall. This had been happening over a period of weeks. The issue was finally resolved through a couple of visits by a Comcast tech to my home. He swapped my 4 year old modem for a new one (I rent the modem from Comcast) which helped somewhat but didn't satisfy the visiting tech. He next ran a dedicated cable from the street-side cable service distribution box to the house cable junction box and then to the room connector to which the modem connects. That solved the problem. Apparently, one cable into the house and then split several times to service TV connections in various rooms as well as the cable modem degraded the modem's signal too much.

yaitskndalykdat · Answer

ok so i juust hooked up another computer to the same internet. it works fine so that means the problem is within the computer itself

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