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7470
January 11th, 2004 18:00
Connection Problem
I have a Inspiron 2650 running on XP 2002 Home Edition. After I installed a web cam, Windows clearly indicates that I have a network connection in the system tray. But however, programs like Explore, outlook and MSN Chat insists that I'm not connected to the internet. The problem persisted even after I uninstalled my web cam and all of its components. I cannot use my lap-top for online operations.
HELP PLEASE.
Message Edited by Xinster on 01-12-2004 01:44 PM
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DELL-BobT
3.1K Posts
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January 13th, 2004 21:00
Xinster,
Thank you for using the Dell Community Forum.
When this happens, open up a DOS shell and type:
ping www.dell.com
If you receive a reply, then the network is up and the problem lies with your application. You should reinstall this to make sure that the program is complete. If you do not receive a reply, then post back.
Xinster
11 Posts
0
January 15th, 2004 19:00
i tried the ping method and the message is "Ping request could not find host www.dell.com. Please check the name and try again."
By the way. I lost the original restore disk for my Insprion 2650. could I format the harddrive and reinstall Windows XP professional for this laptop?
DELL-BobT
3.1K Posts
0
January 15th, 2004 20:00
Xinster,
Reinstalling the operating system is always an option. The error you received may mean that the DNS lookup has failed. Try the following:
ping 143.166.83.231
The above is the IP address for www.dell.com.
You should try to undo any changes to the system prior to this error appearing.
Xinster
11 Posts
0
January 15th, 2004 23:00
You are right. The DNS lookup has failed. When I pinged the specific ip address I got a reply. How can I correct the problem. I already unistalled the web cam and all it's components which were the cause of this error. I can't think of anything else at this point.
How can I restore the DNS lookup?
DELL-BobT
3.1K Posts
0
January 16th, 2004 19:00
Xinster,
You should contact your ISP to resolve the DNS issue.
Xinster
11 Posts
0
January 19th, 2004 05:00
Problem solved:
This message is for anyone else who might encounter the same problem. What happened was that when I installed the web cam, it replaced the socket setting for the network card. I downloaded a patch called Win socket repair for Xp and restored my original socket properties.
Thanks for everybody's help. I really appreciated.
phisqb
14 Posts
0
January 27th, 2004 22:00
Xinster
11 Posts
0
September 24th, 2004 23:00
sorry for the delay response. Haven't been here for a while
Use any search Engine and search for winsockfix. It will direct you to many useful sites for the installer of the program. the installer is less than 1Mb. Therefore it can be downloaded from a healthy computer, saved on a floppy disk and copied onto the computer with connection problems. It is the last option to fix a connection problem before resorting to format the entire hard drive.