Connection to Internet

Hi,

I've done that and still not working :( took me 4 attempts to reply to this, as the internet kept losing connection :( :( So annoying.

Hi GregScotland,

I recommend wireless drivers update for the computer.

1. Visit the following website: http://dell.to/17F08dH
2. Enter the Service tag of the computer in the box provided and click “Submit”.
3. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
4. Under category Network, select the wireless network drivers accordingly and click “Download File” and save the file on desktop.
5. Run the downloaded file and restart the system.
6. Try connecting to the wireless network.

Please check the connection and post the results.

A wee bit of a break through, since turning my Mcafee firewall off, my internet has stayed on. Now Its not safe to have that turned off, so any help to turn in on, but also keep internet on?

Hi GregScotland,

Please give exceptions to the Firewall settings for Wireless communication in McAfee Antivirus software.

The steps to navigate through the settings should be under McAfee Security Center > Advanced Menu > Configure > Internet & Network > Advanced > Program Permissions > Add or adjust permissions.

Hope this helps!

Hi,

I'm afraid I'm back to the same old problem. My other laptops are working fine, but this brand new one hardly stays connected to the internet now, really annoying as I have Uni work & research to do.

Hi GregScotland,

There are a few steps that you can try, Please follow the below mentioned steps:

1. Bring out the Charms Bar in Desktop mode, type “Power options”, and then click “Settings” on the right hand side. Click “Power options” from the search results.
2. On the Select a power plan page, click Change plan settings for the plan that you want to change.
3. On the Change settings for the plan page, click “Change advanced power settings”.
4. On the “Advance settings” tab, expand “Wireless adapter settings”, expand “Power saving mode” and change the settings to “Maximum Performance”.
5. Click Apply and then Ok to save changes and exit.
6. Restart the computer and check.

If the above options do not work please try changing the settings for wireless card in Device manager.

Please follow the below mentioned steps;

1. Access the Device manager, use the Charms Bar in Desktop Mode while on the desktop, and bring out the Charms Bar, type “Device Manager” in the search box.
2. Select “Device Manager “in the list.
3. Double click “Network Adapters”.
4. Right click the wireless card.
5. Select “Properties” and set "Transmit Power" to maximum and "Roaming Aggressiveness" to lowest setting.
6. Restart the computer to save changes and check.

Please post the results.