Hi Groober,

On the back of the desktop on either side of the ethernet port there are two lights as shown below. With the desktop downstairs in the garden, plug in the cable and tell me what those lights show. 

Hiya, we haven't managed to get down to the studio today but will have a look tomorrow and get back to you. Thanks for getting back to us!

Hi

We have plugged it all in this morning in the studio and the right hand light (orange) is lit up and constant, the left hand light (bright orange/yellow) is flashing.

Hope you can help......

Regards

Karen

Karen,

Ok, that's good. That means your connection to the router is working. So the problem is with your connection settings.

If you open internet explorer and still get no internet conenction, there is a button to click to diagnose any problems. Please try that.

Ok, after clicking the diagnose icon, it tells us to check all jacks and plugs etc, it then tells us to turn off the router for 3 minutes and then try again. We did this all when we first discovered the problem and it made no difference....

Regards

Karen

Karen,

Can you run an ipconfig /all log and post it back here, it may reveal something.

Your setup should look like...

wall > ISP modem/router > wireless router(if any) > wired/wireless

You're not using Mac addres filtering, are you?

What virus program and firewall are you using?

Has this been recent or for about a month? There was a McAfee issue that created problems for all connections. Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

Rick

Hi Rick

I'm sorry but I'm not sure what you mean by ipconfig/all log? I'm not very computer literate! Again, don't know about the MAC address filtering and we were asked by sky to turn off our virus software whilst we were trying to sort out this problem a couple of months ago. So, therefore, in answer to your final question this problem has been ongoing for two months but our virus software is McAfee.

Sorry to be so vague!

Regards

Karen

Karen,

Start, all programs, accesories, system tools, system restore. Look and see if you have a system restore point before August 18th. If you do, go to the first restore point before August 18th and allow the computer to restore itself(no files and folders will be lost). Please note, a blank screen for 5 minutes can be noticed and nothing to worry about.

If that doesn't work, then Make a system restore point.

Download and run the McAfee Removal Tool

Restart your computer. Can you connect? If yes, then reinstall McAfee.

Rick

Hi Rick

Followed your instructions and the first date before the 18th August was the 20th July. Have done the restore. Excuse my ignorance but can't download the McAfee removal tool as can't access the Internet? I've restarted the pc and it's still not connecting to the Internet....

Regards

Karen

Karen,

If you cannot use the ethernet cable to connect, then download the file to the computer you're posting from, then put it on a flash drive or burn it to a CD/DVD.

Rick

Rick,

I downloaded the MCPR onto a flash drive and followed your instructions, restarted the pc and there is still no internet connection. Hovering over the local area connection icon it's saying limited or no connectivity.

Again, we have tried the laptop in the studio using the ethernet cable and all is working ok on that.

Regards

Karen

Karen,

Let now try, How to repair a connection

Go to Drivers & Downloads enter your service tag, then select your operating system. Download the Dell System Software, under system utilities(if it's there) and then download and install the chipset drivers.

Rick

Hi Rick

I just wanted you to know that it's going to take me a little while to get the above done and I didn't want you to think that we didn't want to get the problem sorted. I will endeavour to get it done in the next couple of days and get back to you.

Thanks Karen

Hi Rick

I just found time to have a go! I've downloaded the system utilities onto a flash drive and downloaded it onto the desktop but not sure where to find and how to install the chipset drivers?

Regards

Karen

Karen,

Make and model of your computer and opertaing system. 32-bit or 64-bit?

Rick