Check the BIOS to ensure the wireless card is detected. Also verify the Wireless setting is turned on and not set to Always Off. To enter BIOS, restart the system by tapping F2 at Dell logo.
If the Bluetooth device is installed, also verify the radio is enabled. You can turn the wireless and Bluetooth cards on or off using the F2 key.
Please let me know when was the last time you were able to connect the Bluetooth devices to your computer?
And have you made any software or hardware changes to the system?
Please check in device manager if the Bluetooth drivers are installed. If the Bluetooth drivers are not installed please private message the system service tag, and registered owner’s name. To private message, click on my user name, click Add as friend and click start conversation.
I would help you further in installing the Bluetooth driver for the system depending upon the operating system installed in the computer.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
My wireless internet is working fine. Since I deleted the items, I can not print to the wireless printer and the Bluetooth icon in the tray is blue with a red symbol.
-Wireless Switch all (wireless switch controls all wireless devices)
-Wi-Fi Catcher enabled
Device Information
-Wi-Fi Device Dell Wireless
-Bluetooth Device: installed
When I tap the F2 key, it shows the radio is off.
I have used the Fn + F2 key but nothing changes. I have right clicked the bluetooth in the bar and clicked on the enable bluetooth button but it just wants me to use the Fn+F2 key.
I went under Bluetooth settings:
general tab: Device address: 00:00:00:00:00:00
check marks under Bluetooth information Exchange Service and COM Port Service
Diagnostics: checkmarks in both. If I run it states:"communication with Bluetooth device: Fail for both
In the Bluetooth Settings, I can see pairings for Marvin's Phone and Photosmart C309a Series
The Bluetooth Device has been working and I have been able to print to the Photosmart printer. However, I do not know if the printing were being done through the network or the Bluetooth. Both options are available for the printer.
I did go through the control panel and used the add or remove programs to remove old programs that I no longer needed. I might have deleted something that I should not have. I looked at when they were last used, and did not delete unless it was more than 2 years ago or I knew what the program was.
-Wireless Switch all (wireless switch controls all wireless devices)
-Wi-Fi Catcher enabled
Device Information
-Wi-Fi Device Dell Wireless
-Bluetooth Device: installed
When I tap the F2 key, it shows the radio is off.
I have used the Fn + F2 key but nothing changes. I have right clicked the bluetooth in the bar and clicked on the enable bluetooth button but it just wants me to use the Fn+F2 key.
I went under Bluetooth settings:
general tab: Device address: 00:00:00:00:00:00
check marks under Bluetooth information Exchange Service and COM Port Service
Diagnostics: checkmarks in both. If I run it states:"communication with Bluetooth device: Fail for both
In the Bluetooth Settings, I can see pairings for Marvin's Phone and Photosmart C309a Series
The Bluetooth Device has been working and I have been able to print to the Photosmart printer. However, I do not know if the printing were being done through the network or the Bluetooth. Both options are available for the printer.
I did go through the control panel and used the add or remove programs to remove old programs that I no longer needed. I might have deleted something that I should not have. I looked at when they were last used, and did not delete unless it was more than 2 years ago or I knew what the program was.
any suggestions?
My wireless internet is working fine. Since I deleted the items, I can not print to the wireless printer and the Bluetooth icon in the tray is blue with a red symbol
I think the wireless printer lost its communication with the computer, if possible please configure the wireless connection between them and then try to print.
If the computer has a antivirus/firewall software installed, please check with the firewall settings in the antivirus software and allow permissions for all the printer related programs in the firewall list.
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
February 18th, 2013 05:00
Hi mguffin,
Try the bellow steps to enable the Bluetooth:
To enter BIOS, restart the system by tapping F2 at Dell logo.
Please let me know when was the last time you were able to connect the Bluetooth devices to your computer?
And have you made any software or hardware changes to the system?
Please check in device manager if the Bluetooth drivers are installed. If the Bluetooth drivers are not installed please private message the system service tag, and registered owner’s name.
To private message, click on my user name, click Add as friend and click start conversation.
I would help you further in installing the Bluetooth driver for the system depending upon the operating system installed in the computer.
To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
Please reply with results.
mguffin
5 Posts
0
February 18th, 2013 09:00
I forgot to say Thanks for your help!
mguffin
5 Posts
0
February 18th, 2013 09:00
My wireless internet is working fine. Since I deleted the items, I can not print to the wireless printer and the Bluetooth icon in the tray is blue with a red symbol.
mguffin
5 Posts
0
February 18th, 2013 09:00
I went into the BIOS and found the following:
WIRELESS
-Internal BT enabled
-Internal Wi-Fi enabled
-Internal Cellular enabled
-Wireless Switch all (wireless switch controls all wireless devices)
-Wi-Fi Catcher enabled
Device Information
-Wi-Fi Device Dell Wireless
-Bluetooth Device: installed
When I tap the F2 key, it shows the radio is off.
I have used the Fn + F2 key but nothing changes. I have right clicked the bluetooth in the bar and clicked on the enable bluetooth button but it just wants me to use the Fn+F2 key.
I went under Bluetooth settings:
general tab: Device address: 00:00:00:00:00:00
check marks under Bluetooth information Exchange Service and COM Port Service
Diagnostics: checkmarks in both. If I run it states:"communication with Bluetooth device: Fail for both
In the Bluetooth Settings, I can see pairings for Marvin's Phone and Photosmart C309a Series
The Bluetooth Device has been working and I have been able to print to the Photosmart printer. However, I do not know if the printing were being done through the network or the Bluetooth. Both options are available for the printer.
I did go through the control panel and used the add or remove programs to remove old programs that I no longer needed. I might have deleted something that I should not have. I looked at when they were last used, and did not delete unless it was more than 2 years ago or I knew what the program was.
any suggestions?
mguffin
5 Posts
0
February 19th, 2013 06:00
I went into the BIOS and found the following:
WIRELESS
-Internal BT enabled
-Internal Wi-Fi enabled
-Internal Cellular enabled
-Wireless Switch all (wireless switch controls all wireless devices)
-Wi-Fi Catcher enabled
Device Information
-Wi-Fi Device Dell Wireless
-Bluetooth Device: installed
When I tap the F2 key, it shows the radio is off.
I have used the Fn + F2 key but nothing changes. I have right clicked the bluetooth in the bar and clicked on the enable bluetooth button but it just wants me to use the Fn+F2 key.
I went under Bluetooth settings:
general tab: Device address: 00:00:00:00:00:00
check marks under Bluetooth information Exchange Service and COM Port Service
Diagnostics: checkmarks in both. If I run it states:"communication with Bluetooth device: Fail for both
In the Bluetooth Settings, I can see pairings for Marvin's Phone and Photosmart C309a Series
The Bluetooth Device has been working and I have been able to print to the Photosmart printer. However, I do not know if the printing were being done through the network or the Bluetooth. Both options are available for the printer.
I did go through the control panel and used the add or remove programs to remove old programs that I no longer needed. I might have deleted something that I should not have. I looked at when they were last used, and did not delete unless it was more than 2 years ago or I knew what the program was.
any suggestions?
My wireless internet is working fine. Since I deleted the items, I can not print to the wireless printer and the Bluetooth icon in the tray is blue with a red symbol
thanks
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
February 19th, 2013 07:00
Hi mguffin,
I think the wireless printer lost its communication with the computer, if possible please configure the wireless connection between them and then try to print.
If the computer has a antivirus/firewall software installed, please check with the firewall settings in the antivirus software and allow permissions for all the printer related programs in the firewall list.
Kindly reply after trying the above steps.