2 Intern

 • 

28K Posts

August 24th, 2005 23:00

To help troubleshoot the ethernet problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

For the other problem, are you running antivirus software with up to date virus definitions and you are sure your system is free of all spyware and malware?  Have you checked your hosts file to make sure that some sites have not been redirected by malicious software adding entries to the hosts. file?

Steve

25 Posts

August 25th, 2005 00:00

Windows IP Configuration

Host Name . . . . . . . . . : Derek
Primary Dns Suffix . . . . .:
Node Type . . . . . . . . . : Hybrid
IP Routing Enabled . . . . .: No
WINS Proxy Enabled . . . . .: No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . : Media Disconnected
Description . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address . . . . . : 00-0F-1F-17-10-B3

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . .: Dell Wireless WLAN 1350 WLAN Mini-PC
I Card
Physical Address . . . . . . . . : 00-90-96-AC-A5-60
Dhcp Enabled . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . .: Yes
IP Address . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . .: 255.255.255.0
Default Gateway . . . . . . . . .: 192.168.1.1
DHCP Server . . . . . . . . . . .: 192.168.1.1
DNS Servers . . . . . . . . . . .: 10.255.1.1
Lease Obtained . . . . . . . . . : Wednesday August 24, 2005 7:08:30 PM
M
Lease Expires . . . . . . . . . .: Thursday August 25, 2005 7:08:30 PM






Thanks a lot for trying to help me with this. I'm going to check on my anti-virus stuff I have.

2 Intern

 • 

28K Posts

August 25th, 2005 00:00

Your ipconfig output shows that your ethernet card is not connected to anything.  Was it plugged in to an ethernet device when your ran the command?  Do the link lights next to the ethernet port on the inspiron and on the device you are connecting to light up when the cable is plugged in at both ends and both devices are powered on?
 
Steve

25 Posts

August 25th, 2005 01:00

We're in a hotel, and they have high speed internet. We have their cable going into out Linksys Wireless Access Point Router, then have 3 computers plugged into that, and attempting to get this one to work when we plug it into that as well.

2 Intern

 • 

28K Posts

August 25th, 2005 01:00

What device are you trying to connect to? 

Steve

25 Posts

August 25th, 2005 01:00

Oh wow I didn't have the cable plugged in. Here it is.



Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . .: Broadcom 440x 10/100 Integrated Cont
roller
Physical Address . . . . . . . . : 00-0F-1F-17-10-B3
Dhcp Enabled . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . .: Yes
IP Address . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . .: 0.0.0.0
Default Gateway . . . . . . . . .:
DHCP Server . . . . . . . . . . .: 255.255.255.255

2 Intern

 • 

28K Posts

August 25th, 2005 02:00

25 Posts

August 25th, 2005 03:00

I tried all of that but all of my setting were already like that. I'm not sure what the problem could be since it seems that that should have solved it. Thanks a lot for all of your help so far though, it is really appreciated.

2 Intern

 • 

28K Posts

August 25th, 2005 03:00

Try unistalling the network adapter in Device Manager, rebooting and then reinstalling the drivers for the network adapter.  The latest drivers can be downloaded from:

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_P4_5150&os=WW1&osl=en&deviceid=2966

Steve

25 Posts

August 25th, 2005 13:00

That worked!!! Thank you soooo much you have no clue how much this helped me. If there's ever anything you need just let me know!
Thanks again!!
No Events found!

Top