COX (ISP) Software doesn't see Adapter

Question

Recently got a refurbished XPS600, had a problem with wireless keyboard, after many hours with 'India', a reload of XP Pro, and a new keyboard and mouse, that problem was solved.    Yesterday bought Cox (ISP) connectivity kit for High Speed Internet. Cox CD doesn't see any Network Adapter on the XPS. Yet under Device Manager, it shows Network Adapters, and under that I have 1394 Adapter and then an nVidia NForce networking controller.   This is all before I can get to Modem, or attempt to connect. This software 'sees' the Ethernet adapter readily on my Dell Inspiron 9100 Laptop. Tomorrow Cox should 'turn on' service.   Spent most of day with 'India' again RE: No Network Adapter, after another reload of XP Pro, and a check of the Device Manager, 'India' says it's Cox's problem.   Before I get into a finger pointing problem with Cox tomorrow, does anyone have any hints, solutions, or experience with this situation?   Advance Thanks to all for any help provided to this future Newbie to High Speed Surfing.

volcano11 · Answer

There is absolutely no need to install any software whatsoever to use a cable modem, including that from Cox.  Loading the software will just add more garbage to your computer that you do not need.  If you plan on connecting more than one computer to the cable modem, get a router to share the internet connection.  No software is needed for the router either.  The default settings in Windows will allow to connect to the cable modem and/or the router.   Steve

jmwills · Answer

Totally agree with Steve.  In fact, the installation of the software may be your problem.  Restore to a point before you installed the software and just connect to the modem, following the instructions.  Connect the modem to the coax, power up the modem and wait, connect the modem to the PC then power up the PC.

FLNick · Answer

To both, Volcano 11 (Steve) and JMWills, Thank You both!   After reading your replies, I left the 'Software' alone. The following day, Monday, I called 'Cox' and the tech checked out the connections remotely, and now I'm up! (Albeit still 'wired').   Apparently it was a small glitch on 'their' end, 'The switch' wasn't flipped.   Again, Thank You Gentlemen for your advice.   Next step, a router! (Your good wishes will be appreciated.   Nick

BBraxton · Answer

Router - meaning wireless access point?

jmwills · Answer

An access point is not a router.  You could add an access point to a wired router to make a LAN wireless, but an Access Point alone is worthless without a router.

Networking, Internet, & Bluetooth

COX (ISP) Software doesn't see Adapter

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