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February 13th, 2008 11:00
D-Link wireless keeps kicking out
My home D-link wireless router kept kicking out, so I bought a new D-link...problem did not go away. I had cable then and now I've just moved and now have sattelite and it's the same thing... a couple of times a day it kicks out and all I have to do is unplug the D-Link wireless router and it comes back. I now think there is something in my main desktop computer that is hard wired to the D-Link that is causing this. Does anyone have any ideas how to fix this? Thank you so much if you do take the time to respond.
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volcano11
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February 13th, 2008 12:00
Do you have any 2.4 Ghz cordless phones in the vicinity? If so, try changing the channel the router uses to one of the extreme channels (1 or 11) and see if the problem goes away.
If you suspect that something on the "main desktop computer" that is causing the problem, find a time when you can test this hypothesis by turning off the desktop long enough to see if the problem persists when the desktop is not on the the network.
Steve
volcano11
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February 13th, 2008 13:00
The next step would be to see if it some software running from startup on the desktop that is causing the problem. Try starting the desktop is Safe Mode with Network Support. This will load a diagnostic mode of Windows and will not not run the programs that normally run from startup, but should be on the network. Again, run it long enough to see if the problem occurs on the wireless network. If the problem goes away, then we know where to look next.
If it doesn't go away when the desktop is running in Safe Mode, it will be more difficult to troubleshoot, but we'll keep trying.
Steve
STLhockey
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February 13th, 2008 13:00
STLhockey
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February 15th, 2008 11:00
Okay...I ran it in safe mode for a over a day and the D-Link wireless modem never kicked out. It appears there is something in my main desktop which is hard wired to the modem that is kicking it out. What's next?
Thanks for you time on this,
Mike
volcano11
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February 17th, 2008 01:00
Try to eliiminate unnecessary programs from running at startup in normal mode on the desktop. Go to Start > Run and type msconfig then hit the Enter key. Click on the startup tab and start unchecking items, until by trial and error you find the culprit.
Steve
STLhockey
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February 17th, 2008 20:00
Thanks Steve...I'll try that and let you know the results. I thank you for your time on this.
Mike
STLhockey
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March 4th, 2008 04:00
It is still dropping the connection. I was wrong...even when my main computer is down it drops it. We have just moved and had no phone service for a week and still kicked out. I contacted D-link and they suggested I assign a static IP address to all my computers...but when I did they didn't work. I put them back in auto and they worked, but it still kicks out from time to time. Should I trash the D-link router and try a different brand?
volcano11
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March 4th, 2008 14:00
Since it does not appear to be related to the desktop and since the problem goes away when connected in Safe Mode, it still appears that something running from startup on the problem computer is causing the problem. Did you explore eliminating startup items using msconfig and unchecking items on the startup tab?
Steve
STLhockey
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March 4th, 2008 23:00
volcano11
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March 5th, 2008 01:00
There are other locations that run programs at startup. The following document lists all possible locations and involves looking into (and editing) the Windows registry, which can be dangerous.
http://www.bleepingcomputer.com/tutorials/tutorial44.html
At least look in all locations that could be running something from startup. But, if you feel uncomfortable backing up or editing the registry, you might want to go to the HijackThis forum, read the message in red at the top of the forum, then post a HijackThis log in that forum for an expert to look at:
http://www.dellcommunity.com/supportforums/board?board.id=si_hijack
Steve