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ddesmet

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1 Message

6699

October 1st, 2003 14:00

D600 modem issue with Microsoft Dial Up Networking.

Hello,

I am getting an error on all D600 machines that we have running Windows 2000 Pro with SP3 applied.  The error I get is error 721, Remote PPP peer is not responding.  If I remove DUN and reinstall I then get an error 657: The device .INF file could not be opened when I click on either the Configure button or on the Security tab from within dial up networking.  I have uninstalled/reinstalled the modem, dial up networking, reinstalled the chipset drivers and spent several hours with Dell Technical Support.  All to no avail.  The modem in the machines is the Conexant D480 MDC V.92 Modem.

Any Ideas???

DELL-BobT

3.1K Posts

October 1st, 2003 16:00

ddesmet,

Thank you for using the Dell Community Forum.

According to the information that I found, this error should only occur due to a glitch on the ISP's end. Reconnecting should fix it. If it occurs regularly and there is no problem at the ISP, reinstall DUN/RAS

John Summers

4 Posts

December 12th, 2003 13:00

We are also getting this same problem. It seems that the v.92 protocol is messing things up. The PCTel modem in the C610s work fine. There is a driver issue that really needs to be addressed. We can't use PAL or standard MS Dial-up into a PBX or out of a PBX.  If we hit an actual modem, it will connect fine. I have had to use the initialization string of +ms=v34 to force the modem to connect at a slower speed in order to make this work. This is unacceptable since we want full speed when possible from the modem.

DannyH_NY

1 Message

January 27th, 2004 11:00

Bob,

We are getting the same issue as well.  This was a similiar issue on the Dell C610 laptops.  Dell had released a driver update for Win2k for that one that fixed the problem - they had updated the modem string in the .ini file.  Again this only happends on Win2k - Win XP works fine on the D600.

Regards,

Dan.

 

e415elk

3 Posts

March 29th, 2004 18:00

Hello,

We are having the same issue on our D600s even though it is pretty sporadic.  We are in the process of replacing our C600/C610 laptops with D600s and are running into more and more people that are not able to connect to our ISP.  Some of these people can get the C610 out, plug in to the same phone line and everything works just great.  The D600 does not work from that same location.  Some of the customers can take that D600 to a different location and connect to the ISP just fine.

The error that our customers are getting is 678 - There is no answer.  You can here the modems connect and talk, but it gives up after a while.

Thanks,

Eric Krueger

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