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3950
July 18th, 2004 20:00
D800 Broadcom controller not recognized
I have a Latitude D800 running WInXP Pro that has been running fine for 6 months. Very happy with this machine. Recently I was on a business trip and connecting to the Internet via wireless or a USB ADSL adaptor. When I returned to the office I found my Broadcom 570x Gigabit ethernet adaptor was no longer present in my hardware list. Tried re-installing the drivers for the controller but no luck. Checked that the adaptor is enabled in BIOS. Any other ides would be appreciated.
john_wb
3 Posts
0
July 22nd, 2004 19:00
Thanks for the reply. Unfortunately there are no settings to be configured. The card is not visible in Control Panel --> System --> Hardware at all. The light on the card is solid on, so I have the feeling this card is dead. It's an intergrated card so I guess Ithe only option is a new motherboard :(
I bought this machine on ebay and now find that the System Tag is not recognized, either on the US or Canadian support sites. I called Dell support and they cannot help me. The original seller told me he bought this laptop at an auction from a company that has since closed down. A real mess!
The system tag on the machine is H8HKS31 if that helps.
Any help would be greatly appreciated.
john_wb
3 Posts
0
July 22nd, 2004 19:00
DELL-BobT
3.1K Posts
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July 22nd, 2004 19:00
john_wb,
Thank you for using the Dell Community Forum.
Make sure that the settings are configured to your work network.