1. I cannot find any post of yours in the deleted section? 2. I would have to speak with that rep. Our dispatch tool will not allow us to setup a monitor exchange without one of these Dell numbers - Order, Customer, or Service Tag. Did they provide to you their email address?
I apologize Chris, I have mistaken another thread I had saved on the topic for my own, and some digging through old emails demonstrated that you DID NOT censor my reply. I'm editing the above out, as I was 100% incorrect.
In regards to the monitor, I did not get the rep's email address. We spoke over the phone, and he assured me that the U2412M is protected by a 3 year warranty from the date of its manufacture despite their inability to assign me an order# or service tag. This does NOT mean it's eligible for any kind of monitor exchange, but a standard hardware warranty still applies.
bweed6
806 Posts
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June 15th, 2009 11:00
this one will not be removed. there are no violations of the terms of service in this post.
Moorfu
1 Rookie
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4 Posts
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January 20th, 2012 13:00
[Redacted by poster, I was mistaken]
DELL-Chris M
Community Manager
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56.9K Posts
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January 20th, 2012 19:00
1. I cannot find any post of yours in the deleted section?
2. I would have to speak with that rep. Our dispatch tool will not allow us to setup a monitor exchange without one of these Dell numbers -
Order, Customer, or Service Tag. Did they provide to you their email address?
Moorfu
1 Rookie
•
4 Posts
0
January 21st, 2012 15:00
I apologize Chris, I have mistaken another thread I had saved on the topic for my own, and some digging through old emails demonstrated that you DID NOT censor my reply. I'm editing the above out, as I was 100% incorrect.
In regards to the monitor, I did not get the rep's email address. We spoke over the phone, and he assured me that the U2412M is protected by a 3 year warranty from the date of its manufacture despite their inability to assign me an order# or service tag. This does NOT mean it's eligible for any kind of monitor exchange, but a standard hardware warranty still applies.