Dell Inspiron 3520 Wi-Fi Problem

I have windows 8, Some of the terms/steps are different. this is what I was able to obtain from "device instance path" and I don't see VEN and DEV.

USB\VID_0A5C&PID_21D7\C01885CB6F28

Thanks

Hi bdesaleg,

You may uninstall and reinstall the wireless drivers. Please follow the steps below:

• Press ‘Windows’ key + R on ‘Desktop’ screen.
• Type ‘devmgmt.msc’ in run box and press ‘Enter’.
• Click > sign next to ‘Network adapters’.
• Right click on wireless card option and click ‘Uninstall’.
• You may download and install the latest drivers from the link: http://dell.to/13ww0ug.

Keep me posted with the results. I will be glad to assist further.

Thank you for your suggestions. I installed the latest driver and it seemed to have gotten better for a while. However,  It still requires me to constantly troubleshoot/ reset Wi-Fi whenever I'm online especially when viewing videos. It would buffer quickly but the connection breaks up. I never had these issues with other computers. I'm in the process of replacing the Wi-Fi- card. I'm not sure if that's going to solve the problem or not. Do you have any other recommendations besides that?

Thanks.

Hi bdesaleg,

You may make the following changes to wireless card settings:

• Open Device Manager
• Expand Network Adapters, right click the wireless card and choose Properties
• Click the Advanced tab
• Disable 802.11b Preamble to Long
• Change Receive Buffers to 300
• Change Transmit Buffers to 500
• Click the Power management tab
• Uncheck Allow the computer to turn off this device to save power

Please reply with the findings. I will be glad to assist further.

The changes I made under the Power management tab seems to have done the trick. My computer is working fine now. I hope it stays like this. Thank you for your help.

I have the same problem. If anyone can help please reply :emotion-9:

I have the same problem. If anyone can help please reply :emotion-9:

Hi FLASHINGYOSHI,

Kindly let us know more details about the issue you are facing with the system. Also, let us know the model number of the system along with the version of windows installed on the same.

If you have any further queries, please feel free to contact us. 

I've been dealing with all the above issues. My Wi-Fi only seems to work when the Wi-Fi is reset.
But that takes several different "FIX CONNECTION PROBLEMS" screens.  I've tried disabling the Bluetooth and I tried to update the wireless card (Dell Wireless 1704 802.11b/g/n (2.4Ghz)). It told me the driver is up-to-date.  What can I do to fix this?

producerakemi,

Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on Advanced, look for Antenna Diversity. Chaneg the Antenna Diversity from Auto to Aux.

Go to start > device manager > advanced > bandwidth capability > change to 20/40mhz

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

I don't think I need to say anything else. After a day or so, the WiFi simply refuses to work and I have to either reset, or when that fails, plug in my own adapter. It is positively annoying.

Windows 8. Where do I get the model number?

FlashingYoshi,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

[SystemInformation]
OS Name:                   Microsoft Windows 8
OS Version:                6.2.9200 N/A Build 9200
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Original Install Date:     11/30/2012, 9:24:36 PM
System Boot Time:          3/24/2014, 7:49:41 PM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 3520
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2501 Mhz
BIOS Version:              Dell Inc. A03, 9/20/2012
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     3,961 MB
Available Physical Memory: 922 MB
Virtual Memory: Max Size:  9,640 MB
Virtual Memory: Available: 2,763 MB
Virtual Memory: In Use:    6,877 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\MicrosoftAccount
Hotfix(s):                 111 Hotfix(s) Installed.
                           [01]: KB2712101_Microsoft-Windows-CameraCodec-Package
                           [02]: KB2727528
                           [03]: KB2729462
                           [04]: KB2736693
                           [05]: KB2737084
                           [06]: KB2739987
                           [07]: KB2740443
                           [08]: KB2740446
                           [09]: KB2740448
                           [10]: KB2742614
                           [11]: KB2742616
                           [12]: KB2750149
                           [13]: KB2753842
                           [14]: KB2756872
                           [15]: KB2756923
                           [16]: KB2757638
                           [17]: KB2758246
                           [18]: KB2761094
                           [19]: KB2761226
                           [20]: KB2764870
                           [21]: KB2768703
                           [22]: KB2769034
                           [23]: KB2769165
                           [24]: KB2769166
                           [25]: KB2770041
                           [26]: KB2770660
                           [27]: KB2770917
                           [28]: KB2771431
                           [29]: KB2771821
                           [30]: KB2777166
                           [31]: KB2777294
                           [32]: KB2778171
                           [33]: KB2778344
                           [34]: KB2779562
                           [35]: KB2779768
                           [36]: KB2780342
                           [37]: KB2780523
                           [38]: KB2781197
                           [39]: KB2782419
                           [40]: KB2783251
                           [41]: KB2784160
                           [42]: KB2785094
                           [43]: KB2785220
                           [44]: KB2788350
                           [45]: KB2789649
                           [46]: KB2789650
                           [47]: KB2790655
                           [48]: KB2790907
                           [49]: KB2790920
                           [50]: KB2792009
                           [51]: KB2794599
                           [52]: KB2795944
                           [53]: KB2797052
                           [54]: KB2798162
                           [55]: KB2799494
                           [56]: KB2800033
                           [57]: KB2800088
                           [58]: KB2803676
                           [59]: KB2803821
                           [60]: KB2804583
                           [61]: KB2804584
                           [62]: KB2805222
                           [63]: KB2805227
                           [64]: KB2805966
                           [65]: KB2807986
                           [66]: KB2808679
                           [67]: KB2808735
                           [68]: KB2809289
                           [69]: KB2811660
                           [70]: KB2812822
                           [71]: KB2812829
                           [72]: KB2813170
                           [73]: KB2813430
                           [74]: KB2815769
                           [75]: KB2817183
                           [76]: KB2820197
                           [77]: KB2820330
                           [78]: KB2821895
                           [79]: KB2822241
                           [80]: KB2823233
                           [81]: KB2824670
                           [82]: KB2829254
                           [83]: KB2829361
                           [84]: KB2830290
                           [85]: KB2832418
                           [86]: KB2833510
                           [87]: KB2833958
                           [88]: KB2833959
                           [89]: KB2835361
                           [90]: KB2835364
                           [91]: KB2836946
                           [92]: KB2836947
                           [93]: KB2836988
                           [94]: KB2839894
                           [95]: KB2840632
                           [96]: KB2840633
                           [97]: KB2844289
                           [98]: KB2845187
                           [99]: KB2845533
                           [100]: KB2845690
                           [101]: KB2846071
                           [102]: KB2850674
                           [103]: KB2850851
                           [104]: KB2851234
                           [105]: KB2853915
                           [106]: KB2855336
                           [107]: KB2856758
                           [108]: KB2857645
                           [109]: KB2859541
                           [110]: KB2862073
                           [111]: KB2864629
Network Card(s):           4 NIC(s) Installed.
                           [01]: Realtek PCIe FE Family Controller
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [02]: Dell Wireless 1704 802.11b/g/n (2.4GHz)
                                 Connection Name: Wi-Fi
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.1.88
                                 [02]: fe80::f5bf:7728:e6d6:96b1
                           [03]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
                           [04]: Broadcom Virtual Wireless Adapter
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes
[/SystemInformation]
Wow, that's a lot of hotfixes :P

FlashingYoshi,

Your system...

Inspiron 3520

Microsoft Windows 8 64-bit

Make sure to remove your external adapter.

Let's first try this...

Hit the Windows key and the x keys at the same time, control panel, network and sharing center.

Click on your connection, click on properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for both. Have your settings match mine.

Hit the Windows key and the x keys at the same time, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on advanced. Look for Antenna Diversity. Change the Antenna Diversity from Auto to Aux.

While in Advanced, look for bandwidth capacity. Change this to 20/40MHz

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

The problem is still intermittent, but it's better; it reappears, but sometimes solves itself.