Dell Inspiron 531 Connection Problem

Question

I am having a huge problem with my Dell Inspiron 531. I first had the problem just over a week ago. No problems before that. My network connections are all working fine. My laptop, tablet mobile etc all connect up to my home wifi network but my 531 won't connect up to the internet and I can't receive emails. This all started when my Norton 360 appeared to stop working and so I did an uninstall and reinstall using the Norton tool, which didn't appear to work. Then the PC would boot up would get as far as desktop and then crash after 1 minute. In the end I did a system restore thinking this would solve the problems and went back to 10/1/13. This has fixed the crash problem, but I cannot connect to the Internet. I have disconnected and reconnected to the network and my router is fine its a BskyB DG934G router. I am running Windows Vista Home Premium. I have run a disk clean up and defragmentation of my hard disk. When I checked Windows firewall that was off. Am wondering if a Dell update has automatically installed which has caused the problem on 10/1/13? The 6to4 Network Adapter appears to have a problem. The message is 'The device is not working properly because windows cannot load the drivers required for this device. (Code 31). Would this be what's causing the problem? If so any advice on how to fix would be appreciated as I desperately need to get my PC connected. I am definately not an advanced user and as I cannot get online I can't download any windows fix tools or updates that my PC might need. I really have no idea what to do next and don't want to buy a new PC if I don't need to. Please can someone help me? I am fine finding my way around control panel and have fixed BIOS problems in the past but it takes me a while to find my way around and I definately need guidance and advice. Am totally nonplussed now. Thanks very much

PudgyOne · Answer

ald47,

Places to look to see if your Connection is enabled

What type of security and channel are you using in the BskyB DG934G router?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

Rick

ald47 · Answer

Hi Rick.

Thanks for coming back to me. I'm afraid I don't know what you are referring to in respect of the security and channel for my router - could you tell me where I can find it please? I have looked at the properties on the router, but the only info there is the model number of the router (2.02.38) and the MAC/IP address and unique identifier info.

I have enabled Windows Firewall in the security center as Norton is off and Malware protection is also off.I have worked through all of your connection checks and my connection is enabled and no errors with the network, only the message I psoted before regarding the 6to4 network adapter, code 31.

The system info log I hope you are referring to is as follows

Microsoft Windows [Version 6.0.6002]

C:\Windows\system32>systeminfo

Host Name: PC

OS Name:
Microsoft® Windows VistaT Home Premium

OS Version:
6.0.6002 Service Pack 2 Build 6002

OS Manufacturer:
Microsoft Corporation

OS Configuration:
Standalone Workstation

OS Build Type:
Multiprocessor Free

Registered Organization:

Original Install Date:
21/06/2008, 16:37:12

System Boot Time:
25/01/2013, 17:15:07

System Manufacturer:
Dell Inc.

System Model:
Inspiron 531

System Type:
X86-based PC

Processor(s):
1 Processor(s) Installed.

[01]: x64 Family 15 Model 107 Stepping 2 AuthenticAMD

~2300 Mhz

BIOS Version:
Dell Inc. 1.0.9, 09/01/2008

Windows Directory:
C:\Windows

System Directory:
C:\Windows\system32

Boot Device:
\Device\HarddiskVolume3

System Locale:
en-gb;English (United Kingdom)

Input Locale:
en-gb;English (United Kingdom)

Time Zone:
(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon

, London

Total Physical Memory:
1,982 MB

Available Physical Memory: 1,162 MB

Page File: Max Size:
4,208 MB

Page File: Available:
3,358 MB

Page File: In Use:
850 MB

Page File Location(s):
C:\pagefile.sys

Domain:
WORKGROUP

Logon Server:
\\ROBERT-PC

Hotfix(s): 455 Hotfix(s) Installed.

[01]: {BD7F3C7C-62CB-4942-8D73-52622C0C40A4}

[02]: {43171CAD-DC60-4E7B-9703-B2EC18001B9F}

[03]: {5DD3FF90-B302-45B2-A188-C5EA7ACD5D46}

[04]:
{8153EC80-C988-4336-8DAF-6D99C0D26E0C}

[05]: {A0D5F849-D9D5-48ED-99D0-C74D7BFA6A09}

[06]: {BD844603-542D-421F-9ECC-68EE99F95D65}

[07]: {C6997D22-CC93-4ED9-AD8A-02C3F3D2F1F9}

[08]: {CAB47CC0-A98C-47DD-9FA1-C0416EC96ED5}

[09]: {020B65AD-B2ED-4B35-92CA-DB56EFB864A5}

[10]: {3627785A-179C-424F-92D2-1438FD6972A1}

[11]:
{0EF0D4FB-BB23-4515-AAEA-1240AC2DA525}

[12]: {5DD3FF90-B302-45B2-A188-C5EA7ACD5D46}

[13]: {620E77C0-CDFE-4C14-AAEB-830ABB65864C}

[14]: {8153EC80-C988-4336-8DAF-6D99C0D26E0C}

[15]: {A0D5F849-D9D5-48ED-99D0-C74D7BFA6A09}

[16]: {BD844603-542D-421F-9ECC-68EE99F95D65}

[17]: {C6997D22-CC93-4ED9-AD8A-02C3F3D2F1F9}

[18]:
{020B65AD-B2ED-4B35-92CA-DB56EFB864A5}

[19]: {A8686D24-1E89-43A1-973E-05A258D2B3F8}

[20]: {F6F6E209-97ED-422E-88C1-D1199121B958} - Micros

oft Works installation

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Network Card(s):
1 NIC(s) Installed.

[01]: NVIDIA nForce Networking Controller

Connection
Name: Local Area Connection

DHCP
Enabled: Yes

DHCP Server: 192.168.0.1

IP address(es)

[01]:
192.168.0.7

[02]:
fe80::9506:5c28:136a:7be3

C:\Windows\system32>

Very appreciative of any further advice on how to sort this problem out.

Thanks again

ALD47

PudgyOne · Answer

ALD47,

I am only seeig a Nvidia nForce Networking Controller. If you have a wireless adaper installed it's not showing.

Try reading...

Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

How to repair a connection

Start, control panel, networking and sharing center, click on your connection, properties. Look for TCP/IPv4 and TCP/IPv6 and look at properties for both. Have your settings match mine

Try this tweak...

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power. Do this for the NVIDIA nForce Networking Controller

Code 31

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Recommended resolution

Update the driver

You
may be prompted to provide the path of the driver. Windows may have the
driver built-in, or may still have the driver files installed from the
last time that you set up the device. However, sometimes, it will open
the New Hardware Wizard which may ask for the driver. If you are asked
for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor’s Web site.

In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Rick

Networking, Internet, & Bluetooth

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