Dell Optiplex 980 Ethernet Controller.

Question

I did a clean install of Windows 7 32-bit on a Dell Optiplex 980. I don't know what driver is for the ethernet controller. Will you tell me? I just downloaded the INTEL_825XX-GIGABIT-PLATFORM_A06_R290983.exe (5MB). I don't know if this is it. I will try on Monday. Should I update the chipset driver too? What is the driver for that. I downloaded Intel_AMT-HECI_A05_R304259.exe (10MB). Is that right for the chipset? Also, I often have trouble finding drivers for clean installs. Can you recommend a utility to help find missing drivers?

DELL-Kalyan S · Accepted Answer

Hi chrisdonals1,

After reinstalling the Operating system, there is a certain order in which the drivers have to be installed.

The following article (Article ID: 268873) describes how to download and install drivers in the correct order:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=268873&doclang=en&l=en&s=gen&cs=

Answering your questions,

Yes, you are correct INTEL_825XX-GIGABIT-PLATFORM_A06_R290983 is the correct driver for Ethernet Controller.
Following link is for the Chipset driver:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/optiplex-980?DriverId=R302424&FileId=2731118163&DriverName=Intel%20Chipset%20Software%20Installation%20Utility%2C%20v.9.2.0.1030%2C%20A05&urlProductCode=False
Intel_AMT-HECI_A05_R304259 is for Host Embedded Controller Interface (HECI), and it needs to be installed too.
Dell Support Center has the feature which identifies the driver updates for the computer. Use the link provided below, select your region and follow the on-screen instructions to install Dell Support Center: http://www.dell.com/dellsupportcenter

Drivers needed to be installed in the computer can be found at our support website. Follow the below mentioned steps to locate the exact drivers compatible with your computer:

Visit http://www.support.dell.com
Click “Start Here” under “Support for Home Users”.
Click “Drivers & Downloads” icon.
In the next page, enter the “Service Tag” of the system in the box provided and click “Submit”.
In the next page, under “Refine your results”, click drop down arrow for choosing the Operating System and click “Windows 7 32-bit”.
Page will display all the Drivers & Applications which are to be installed for your computer.

Please post with the results.

chrisdonals1 · Answer

I did this at work today. The instructions are great. Thank you.

Sharkie92 · Answer

HEY GUYS!!! ITS 2018!!! AND PEOPLE STILL HAVE THIS ISSUE EXCEPT THE PROBLEM NOW IS THAT ALL THE OLD SOLUTION LINKS NO LONGER WORK!!!!! :D THE DRIVERS ARE GONE FROM DELL'S WEBSITE AND THE INSTRUCTIONS FOR INSTALLING THE DRIVER IN ORDER ARE NO LONGER ON THAT LINK, YES I TYPED THIS HOLDING THE SHIFT KEY TO EXPRESS MY FRUSTRATIONS THAT I JUST SPEND $400 ON A USED DELL AND INSTEAD I'M STILL USING MY 13 YEAR OLD MAC BOOK

DeathStalkerThieves · Answer

Did you ever figure this out? I have the same exact problem with the a used 980 that I just bought. I cant find the right driver for the NIC. I have a fresh install of Windows 7 professional 64bit.

M1A1DAT · Answer

On 08/22/18, found 64-bit NIC driver on Dell website: NIC_DRVR_WIN_R267025.EXE My Optiplex 980 SFF now has a functional NIC inside of WIN7 Ultimate 64-bit.

Networking, Internet, & Bluetooth

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