Dell Search Engine

Question

I have a brand new desktop, delivered on 3/03/06.   When I type in certain web site addresses, I am sent to the home page of the site and then immediately the screen jumps to a google search screen.  The bar on the bottom of the screen (that shows open web sites) shows 'Dell Search Page'.    I want to get rid of this search page!!!    There were two google programs in my  computer when delivered.  One a google tool bar and the other was a google desktop something-or-other.  I immediately removed both programs.  When I went on Dell Chat this a.m., they suggested running a virus scan - which I did and there were no viruses.   One of the sites I am trying to access is a work-related site that I really need on a daily basis and can't live without.    Help, please!!

BigBrother · Answer

patderon, Check in Control Panel -> Add/Remvoe Programs to insure that all of the google desktop and google toolbar have been uninstalled. Steve

cenydd · Answer

I have the same problem with a new Inspiron 1100. It appears when the site is slow to load, or the URL was mispelled. I think it is Dell trying to be helpful although the helpdesk seems not to know about it. I too would like to get rid of it. Do you also have lots of houskeeping 'helpful' popups with the Dell logo on them?

nettie928 · Answer

I just bought a new Dimension desktop E510 and I am having almost the same issue. I try to look for jobs on newspaper Carerrbuilder and as I click on each job listing I get thrown back to the Dell Support page with this message:

Sorry, we couldn't find http://ad.doubleclick.net/adi/N3754.CareerBuilder/B1635050%3Bsz. Here are some related websites:

I contacted Dell Support and they told me that this isn't covered and I would have to pay to talk to someone to straighten this problem out. I told them, this is a brand new computer and they said it doesn't matter. Can anyone help me?

Thanks!!!

cenydd · Answer

Hi,

I don't think the problem is to do with Google, the site that I am redirected to has Dell's logo on it but, as with a lot of these types of sites, is powered by a Google search engine.

I talked to a Dell helpdesk employee by email but she has no idea about this type of problem. I am beginning to think that Dell does not train it's support staff very well.

This is my third Inspiron in 5 years, the other two have caused no problems at all but I have had to contact Dell support on numerous occasions in the 3 weeks I have had this one. Most of the fixes have come from this forum.

Bill

patderon · Answer

I recd. a reply (and a solution!) from another board member.   The answer is to remove a program which is called 'URL Assistant'.  Solved the problem immediately.     Pat

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Dell Search Engine

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