Dell Tech Support is Practically Crimial

I was helping a relative with their 3 month old laptop.  It had fallen off the wifi network and could not get online.  I went through all of the trouble shooting and menu settings that I could find, still no luck.  The wifi network was active, but the laptop couldn't recognize it.  Since the laptop was new, I telephoned Dell tech support to see if they had any tips or advice.

I explained my situation to the tech support person who immediately informed me that my registry was corrupted and it was a good thing that I caught it so quickly and he would be glad to help me if I paid $129.  How did he know this?  He asked no questions, he did no trouble shooting.  There is no possible way that he could know it was a registry problem.  He was lying and I knew it.  All he wanted was $129.

I declined his generous offer, hung up and proceeded to continue trouble shooting the problem on my own.  After a 3 minute Google search, I found the problem with a simple fix that took two seconds. 

Dell Tech Support is definitely not on "Our" side.  They have no interest in helping their customers they just seem to want to take advantage of people through misrepresentation and deceit.  I wonder how many people have fallen for $129 "Corrupted Registry" routine?  Apple tech support by comparison is stellar.  They have such superlative, helpful service.  Dell is an absolute disgrace.  As for me, I am finished with Dell after this.  They have shown me their true colors and I want no part of it.  This was definitely my last Dell purchase.