I'm having the same problem. It started just yesterday. I have been searching for a solution and all I am finding is more and more people like us with fairly new dell computers that cannot get to www.msn.com. All attempts are redirected to dell.v14.msn.com which is a bad link. I really hope that Dell support will chime in soon. So far I haven't seen any kind of explanation from Dell as to whether this is their problem or not, but all of the evidence is pointing at them.
The only workable solutions I've seen so far is to reformat the hard drive and install a fresh copy of Windows. I really don't want to do there yet.
It’s pretty poor form that Dell feels the need to virtually hijack your home page but then to do it with a broken link is incompetent.
That said, I have a partial fix but still not 100%. I went to IE > Tools > Internet Options :: Advanced (tab) Reset to factory defaults and clicked on the option to delete/reset all personal settings.
Once you do that, your new homepage will be dell.msn.com regardless of what you put in internet options. There HAS to be some redirect that is hiding this in regedit but have not found it yet.
This WILL also make me reconsider my future purchases of Dell when I have to spend so much time trying to get MY homepage back. I have 28 SX280 workstations that need upgrading and 4 PE2650's. I may start looking at HP. How's that work for you Dell?
I’ve been wrestling with this same problem for several days and finally found a solution that works for me.The redirect can be repaired by going to http://dell.my.msn.com.Just going to this page seems to reset the redirect of the msn.com home page to http://dell.msn.com.
I still have no answer to how to get rid of the redirect altogether, but at least I don’t get the broken links page anymore.
I have encountered the same problem when using IE or Firefox; however, I was able to get to the msn page using Google Chrome. Hope this helps until a solution is found.
Im having the same problem with a new 1545 started few days ago tried your suggestion did not work for me I can change the homepage to anything but msn I have another inspiron on the way from dell hope they fix it by then anyone else out there have any ideas I tried running norton 360 registry cleaner didnt help either.
wish that had worked for me but no deal - I'm getting really burned - you can't tell me this isn't Dell's doing - if it were just a glitch they would surely have found a fix by now.
I downloaded mozilla firefox browser and typed in http://dell.msn.com as home page and it works fine, dont know whats up with dell, ie8 & msn but this will get you around it for now. You would think they'ed fix it by now there are posts all over the web about this issue must not be a priorty. The other weird thing is I got another dell laptop today for my wife and it works fine with ie8.
I have a new dell 17 inch Inspiron, and I have tried all of the fixes here except erasing thehard drive and reloading windows. My first post here was deleted by the forum administrators for reasons I am not quite clear on. Nothing is working for my new laptop with windows 7, although I was in this forum on my desktop, and I tried the http://dell.my.msn.com link, and now my desktop hompage is dell.msn.com. When I called Dell customer service, they walked me through all the usual steps on assigning home pages and when that failed, they told me they were hardware guys and the hardware was working fine, would I like to pay microsoft customer service to help with the problem? I declined. now here I am without the ability to get msn homepage assigned. I purchased this machine for travel, and my wife is not very computer literate. I doubt that she can find her way to her hotmail address with out the homepage. I think it is true that unless Dell takes some responsibility for this glitch, it will give them a big public relations black eye. This is the 6th Dell machine I have purchased, and unless I solve this problem, it will be my last.
I how to read these some buy out of curiousity, can you post a HijackThis log here. I want to see if I can see anything. I will not be back online until in the morning, so please be patient.
A) Try this: 1. Start Internet explorer 2. Go to tools 3. Click on internet options 4. Click on connections 5. Click on LAN-settings 6. Then mark the box Automatically detect settings
(I did he above and it fixed it. Took care of the dell hijacking of the MSN home page, but if it doesn't work do B below too)
B) Reset the Internet explorer setting, click the Fix it button on the link http://support.microsoft.com/kb/923737 “How to Reset Internet Explorer Setting”. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
In addition to these items, I forgot to mention, delete the browser history (Tools, Delete Browser History)
Well I solved it... how you may ask? By paying Dell $69 to customer support (because I didn't purchase the service contract). part of the problem is that I deleted Mcafee, but their firewall was still inplace. They disabled my new internet security software and installed microsoft security software, installed the microsoft toolbar, and tried to sell me a service contract for $230. When I declined because I said it was too expensive, they dropped the price to $175 and told me it would cover all 3 machines I currently own. Again, I declined. They also fixed an issue I was having that real player wouldn't play sound, and at the time I was happy. I disabled the microsoft toolbar, reinstalled my own security system, but neglected to get them to fix the same problem with firefox. I have deleted firefox, and will attempt to reload it, but who know. What can I say. I surrendered... It's almost like breaking under torture isn't it... good luck you guys.
fredd123
4 Posts
0
November 12th, 2009 20:00
I'm having the same problem. It started just yesterday. I have been searching for a solution and all I am finding is more and more people like us with fairly new dell computers that cannot get to www.msn.com. All attempts are redirected to dell.v14.msn.com which is a bad link. I really hope that Dell support will chime in soon. So far I haven't seen any kind of explanation from Dell as to whether this is their problem or not, but all of the evidence is pointing at them.
The only workable solutions I've seen so far is to reformat the hard drive and install a fresh copy of Windows. I really don't want to do there yet.
Cymru1
22 Posts
0
November 13th, 2009 05:00
It’s pretty poor form that Dell feels the need to virtually hijack your home page but then to do it with a broken link is incompetent.
That said, I have a partial fix but still not 100%. I went to IE > Tools > Internet Options :: Advanced (tab) Reset to factory defaults and clicked on the option to delete/reset all personal settings.
Once you do that, your new homepage will be dell.msn.com regardless of what you put in internet options. There HAS to be some redirect that is hiding this in regedit but have not found it yet.
This WILL also make me reconsider my future purchases of Dell when I have to spend so much time trying to get MY homepage back. I have 28 SX280 workstations that need upgrading and 4 PE2650's. I may start looking at HP. How's that work for you Dell?
ceeway66
3 Posts
0
November 13th, 2009 14:00
I'm having the same problem and have been having this problem for a few days. Is there a "fix" for this?
fredd123
4 Posts
0
November 15th, 2009 10:00
I’ve been wrestling with this same problem for several days and finally found a solution that works for me. The redirect can be repaired by going to http://dell.my.msn.com. Just going to this page seems to reset the redirect of the msn.com home page to http://dell.msn.com.
I still have no answer to how to get rid of the redirect altogether, but at least I don’t get the broken links page anymore.
dfurlough
1 Message
0
November 15th, 2009 22:00
I have encountered the same problem when using IE or Firefox; however, I was able to get to the msn page using Google Chrome. Hope this helps until a solution is found.
WHOfanatic
2 Posts
0
November 16th, 2009 09:00
Reformat your hard drive because of a broken link? Are you serious? Thats the stupidest thing ive EVER heard!!!
frbobreed
3 Posts
0
November 18th, 2009 18:00
Im having the same problem with a new 1545 started few days ago tried your suggestion did not work for me I can change the homepage to anything but msn I have another inspiron on the way from dell hope they fix it by then anyone else out there have any ideas I tried running norton 360 registry cleaner didnt help either.
ceeway66
3 Posts
1
November 19th, 2009 04:00
wish that had worked for me but no deal - I'm getting really burned - you can't tell me this isn't Dell's doing - if it were just a glitch they would surely have found a fix by now.
frbobreed
3 Posts
1
November 19th, 2009 18:00
I downloaded mozilla firefox browser and typed in http://dell.msn.com as home page and it works fine, dont know whats up with dell, ie8 & msn but this will get you around it for now. You would think they'ed fix it by now there are posts all over the web about this issue must not be a priorty. The other weird thing is I got another dell laptop today for my wife and it works fine with ie8.
primercord
2 Posts
0
November 20th, 2009 15:00
I have a new dell 17 inch Inspiron, and I have tried all of the fixes here except erasing thehard drive and reloading windows. My first post here was deleted by the forum administrators for reasons I am not quite clear on. Nothing is working for my new laptop with windows 7, although I was in this forum on my desktop, and I tried the http://dell.my.msn.com link, and now my desktop hompage is dell.msn.com. When I called Dell customer service, they walked me through all the usual steps on assigning home pages and when that failed, they told me they were hardware guys and the hardware was working fine, would I like to pay microsoft customer service to help with the problem? I declined. now here I am without the ability to get msn homepage assigned. I purchased this machine for travel, and my wife is not very computer literate. I doubt that she can find her way to her hotmail address with out the homepage. I think it is true that unless Dell takes some responsibility for this glitch, it will give them a big public relations black eye. This is the 6th Dell machine I have purchased, and unless I solve this problem, it will be my last.
M
PudgyOne
9 Legend
•
30.3K Posts
0
November 20th, 2009 17:00
primercord,
I how to read these some buy out of curiousity, can you post a HijackThis log here. I want to see if I can see anything. I will not be back online until in the morning, so please be patient.
Rick
trish41066
1 Message
0
November 20th, 2009 19:00
I had the same problem but found this fix:
A) Try this:
1. Start Internet explorer
2. Go to tools
3. Click on internet options
4. Click on connections
5. Click on LAN-settings
6. Then mark the box Automatically detect settings
(I did he above and it fixed it. Took care of the dell hijacking of the MSN home page, but if it doesn't work do B below too)
B) Reset the Internet explorer setting, click the Fix it button on the link http://support.microsoft.com/kb/923737 “How to Reset Internet
Explorer Setting”. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
In addition to these items, I forgot to mention, delete the browser history (Tools, Delete Browser History)
Panozgtr1
2 Posts
0
November 21st, 2009 09:00
WOW erase my post????? That is helping your customers out..... Nice job. Silence the customer.
Hopefully someone will figure this out without paying money on a new machine.
Here is the link the comes up.
http://search.dnsadvantage.com/main?InterceptSource=0&ClientLocation=us&ParticipantID=jojno4mnlw24g55i52z569jakm3ningz&FailureMode=1&SearchQuery=&FailedURI=http%3A%2F%2Fdell.v14.msn.com%2F&AddInType=4&Version=2.1.1-1.56base&Referer=&Implementation=0
primercord
2 Posts
0
November 22nd, 2009 07:00
Well I solved it... how you may ask? By paying Dell $69 to customer support (because I didn't purchase the service contract). part of the problem is that I deleted Mcafee, but their firewall was still inplace. They disabled my new internet security software and installed microsoft security software, installed the microsoft toolbar, and tried to sell me a service contract for $230. When I declined because I said it was too expensive, they dropped the price to $175 and told me it would cover all 3 machines I currently own. Again, I declined. They also fixed an issue I was having that real player wouldn't play sound, and at the time I was happy. I disabled the microsoft toolbar, reinstalled my own security system, but neglected to get them to fix the same problem with firefox. I have deleted firefox, and will attempt to reload it, but who know. What can I say. I surrendered... It's almost like breaking under torture isn't it... good luck you guys.
M
frbobreed
3 Posts
0
November 23rd, 2009 17:00
I deleted mcafee and installed norton 360 that maybe when the problem started how did they fix it can you walk me through it?