Dell Wireless 1502 adaptor not connecting

AustinTX_AWX51,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

What virus program and firewall are you using?

Rick

window firewall and defender

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>systeminfo

Host Name: DRACHIR-PC
OS Name: Microsoft Windows 8.1 Pro
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: 
Registered Organization:
Product ID: 
Original Install Date: 10/29/2013, 2:38:14 AM
System Boot Time: 1/21/2014, 3:27:16 AM
System Manufacturer: Alienware
System Model: Alienware X51
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt
el ~3300 Mhz
BIOS Version: Alienware A05, 6/22/2012
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 3,990 MB
Available Physical Memory: 2,039 MB
Virtual Memory: Max Size: 6,806 MB
Virtual Memory: Available: 4,391 MB
Virtual Memory: In Use: 2,415 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 33 Hotfix(s) Installed.
[01]: KB2899189_Microsoft-Windows-CameraCodec-Package

[02]: KB2862152
[03]: KB2868626
[04]: KB2876331
[05]: KB2883200
[06]: KB2884101
[07]: KB2884846
[08]: KB2887595
[09]: KB2889543
[10]: KB2891214
[11]: KB2892074
[12]: KB2893294
[13]: KB2893984
[14]: KB2894029
[15]: KB2894179
[16]: KB2898514
[17]: KB2898785
[18]: KB2900986
[19]: KB2901101
[20]: KB2902892
[21]: KB2903939
[22]: KB2904266
[23]: KB2904440
[24]: KB2907997
[25]: KB2908174
[26]: KB2909569
[27]: KB2911134
[28]: KB2913152
[29]: KB2913270
[30]: KB2913320
[31]: KB2914218
[32]: KB2916626
[33]: KB2917993
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.2
[02]: fe80::2187:3bd1:f609:6f67
[02]: Dell Wireless 1502 802.11b|g|n
Connection Name: Wi-Fi
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

C:\WINDOWS\system32>

AustinTX_AWX51,

Download these drivers and save them to your desktop. Dell Wireless 1502 802.11 b/g/n Driver

Make a system restore point.

Hit the Windows key and the x keys at the same time, Device Manager, network adapters, right click on Dell Wireless 1502 802.11b/g/n, left click uninstall. Tell it to remove the software and drivers.

Restart your computer. When you login, the new hardware wizard will try to install the adapter but fail.

Install the drivers you saved to your desktop.

Places to look to see if your Connection is enabled

Rick

No go rcvd the following error

AustinTX_AWX51,

Strange about the error message. The system restore point should get your wireless back.

Did the wireless work since 10/29/2013 when the operating system was installed?

Is this system still under warranty?

Rick

Just out of curiosity, I figured I would run the system info again. What would cause the Virtual Memory to spike like this?

I know it worked before 10/29 when I reinstalled due to my desktop being compromised. Pretty much since I was told access could be gained using the Bluetooth I turned it off. It seems it may have happened again, not sure 

AustinTX_AWX51,

Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order Install the Command Center last.

Or did you use the Recovery partition to reinstall? Restoring Your Computer´s Software to the Factory Settings

Rick

I have not done either yet and I will. I've only done refreshes. I go back to work tomorrow and need to pick up an external drive to start this process. Thankfully, I've been wanting one so it all works out. Installing Alienrespawn right now and will start restoring tomorrow unless I run out and get the drive tonight. Thank you for all your help! I truly appreciate it.