If there is a link in that error message to show the details of the error, click on that link and write down and report here the AppName and ModName involved in the error. This will help to narrow the problem down.
You probably won't be surprised to learn that "unknown" as a module name didn't add any information.
Let's approach the problem this way - One of the commonest causes of strange problems with Internet Explorer are viruses and malware/spyware.
First, make sure your antivirus software definitions are current, and scan your system for viruses. If nothing's found, try getting a "second opinion" by running TrendMicro's online virus scanner,
"HouseCall".
If scanning for viruses doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in
this article.
If the problem still isn't resolved, download
HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis as described below.
With the Windows Explorer, go to C:\, right click and create a folder named HJT. Unzip the downloaded file hijackthis.zip into the newly created directory, C:\HJT.
After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you saved in a new message in the
HijackThis board for review by the trained volunteers. Be sure to post the log in a new message, and describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
jwatt
4.4K Posts
0
March 22nd, 2005 21:00
If there is a link in that error message to show the details of the error, click on that link and write down and report here the AppName and ModName involved in the error. This will help to narrow the problem down.
Jim
Kpaxian
4 Posts
0
March 23rd, 2005 18:00
jwatt
4.4K Posts
0
March 23rd, 2005 18:00
You probably won't be surprised to learn that "unknown" as a module name didn't add any information.
Let's approach the problem this way - One of the commonest causes of strange problems with Internet Explorer are viruses and malware/spyware.
First, make sure your antivirus software definitions are current, and scan your system for viruses. If nothing's found, try getting a "second opinion" by running TrendMicro's online virus scanner, "HouseCall".
If scanning for viruses doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article.
If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis as described below.
Here's an illustrated guide to installing and running HijackThis that you may find helpful.
With the Windows Explorer, go to C:\, right click and create a folder named HJT. Unzip the downloaded file hijackthis.zip into the newly created directory, C:\HJT.
After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you saved in a new message in the HijackThis board for review by the trained volunteers. Be sure to post the log in a new message, and describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
Jim