Thanks,
fireberd I will try calling the Expired Warranty services dell line tonight and if they can come up with nothing else, I'll see if Sprint can send someone out with their laptop to check the line for me (they did this for my in July when my OLD computer died). Perhaps it's the wiring in the apartment or something...even with a grounded powerstrip for both the phone lines and electric lines, I guess it might not always be enough. Very strange though that it was just doing fine one minute an the next it just wouldn't do anything. :smileysad:
I've never heard or seen this error message, either. But, apparently the modem is detecting something other than the standard analog telephone line or some parameter is missing from the line.
A standard analog telco line only uses the "Red/Green" pair and although the phone company checked the line good, they do not check all the way to your in home wall jack - just to their demarc box on the outside of the residence.
A couple of things to try. (1) plug an analog voice telephone directly into the telco wall jack where you connect the modem and see if that works OK (make a call, ask someone to call you back ,etc). That may help to determine if the in-house teleco line is OK, although a voice telephone is much more tolerant of line issues than the modem is. Another thing you can do is connect the modem to a different telco jack in the residence and see if works or if you get the same thing.
If all the tests with the telco line show that it's OK, including inside the residence, you are back to most likely a modem issue. Either the modem drivers need reinstallation or possibly the modem went bad. Although it's new (but unfortunately out of warranty), modems can fail (and sometimes very early in the PC's age, and having a different brand PC may not be the issue - although I have a Gateway too). The modems that are supplied with new PC's (from Dell, Gateway, HP, etc) are in the $20 retail range so replacing it with a new one, if that's what's needed, shouldn't break the bank.
sepete
4 Posts
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December 1st, 2005 17:00
fireberd
9 Legend
•
33.4K Posts
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December 1st, 2005 17:00
I've never heard or seen this error message, either. But, apparently the modem is detecting something other than the standard analog telephone line or some parameter is missing from the line.
A standard analog telco line only uses the "Red/Green" pair and although the phone company checked the line good, they do not check all the way to your in home wall jack - just to their demarc box on the outside of the residence.
A couple of things to try. (1) plug an analog voice telephone directly into the telco wall jack where you connect the modem and see if that works OK (make a call, ask someone to call you back ,etc). That may help to determine if the in-house teleco line is OK, although a voice telephone is much more tolerant of line issues than the modem is. Another thing you can do is connect the modem to a different telco jack in the residence and see if works or if you get the same thing.
If all the tests with the telco line show that it's OK, including inside the residence, you are back to most likely a modem issue. Either the modem drivers need reinstallation or possibly the modem went bad. Although it's new (but unfortunately out of warranty), modems can fail (and sometimes very early in the PC's age, and having a different brand PC may not be the issue - although I have a Gateway too). The modems that are supplied with new PC's (from Dell, Gateway, HP, etc) are in the $20 retail range so replacing it with a new one, if that's what's needed, shouldn't break the bank.