DO I HAVE A BUG ?. HELP!!

Question

My modem suddenly only connects at either 28kbps or 31.2kbps.- no matter what i do. it used to connect at 44-45kbps. isuspect i have  a virus or  malicious script running.Norten doesnt find anything,and its up to date. Yet !!!when i run the modem diagnostics program, eventuallyhalfway into it,a norten alert screen pops up sying it  has detected malicuos  script etc. norten then  blocks that program from ever running again!!.. i have tried all the  obvious like reinstalling the driver,REFORMATTING THE HARD DRIVE. but the problem returned as usual.i also  noted that listening to the modem as it is connecting, it takes 3 times as long and you can actually hear it going through the  same stages 3 times in a  row befor it  finnally connects.very annoying as well.but hopefully  all this detail will give somebody a  clue whats wrong. i first noticed the  problem after i had tried downloading an updated modem driver for the modem. but it never appered to have installed? did i download a  virus! if so how come norten doesnt fix it.How do i wipe everything and start againwithout it coming back...does anyone have any ideas whats going on. im  running XP.

BigBrother · Answer

jo900,

This problem does not sound like a virus. The information you give that your modem goes through the noises 3 times before connecting is a clue that points to a noisy phone line. Call the Dell Techies for assistance in testing your "signal to noise" ratio. If the number is less than 40, then you have too much noise on your phone line for a good, high speed connection.

Steve

jo900 · Answer

thanks 'big brother' to the suggeston that i might  just have a noisy ph line. dont know much about that side of things, so ill do as you suggest. your probably right because wouldnt you  know it-  its connected at 44 kbps today. for the  first time in ages.. with norten throwing up  the warning  alerts  was just throwing me off a little. cheers.    jo.

jo900 · Answer

tried the noise test on  the line and it checked out  fine. my computer  started to  connect at a slow speed again- 31 kbps.  after a  lot of mucking about i  finally found the problem!i went into the modem settings and  changed some settings from...? (cant remember) to  Xon Xoff. !! after that every came right. if your  a computer tech youll know  what im on about i guess. does that seem  like the likely cause to all my previous problems to  anybody?.i have no idea what i did but it works.

Networking, Internet, & Bluetooth

DO I HAVE A BUG ?. HELP!!

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