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4 Posts

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January 13th, 2010 13:00

Driver Help Please

Could someone please help me locate the drivers for a DUB-E100 USB 2.0 Ethernet Adapter.? My system warranty is up so technical support won't help. The drivers from the manufacturer's website don't work and I did manage to find out from Dell Tech Support that I will need to download the drivers from Dell because of my system configuration. Since the product won't install properly, a system scan doesn't see the product and doesn't list the drivers for my service tag number with a list of all my computer's components. I have a Dell Dimension 8400 with an Intel Pentium 4 Processor 570 (3.8 GHz). Could someone please help me? I am so frustrated at this point and don't now what to do since I can't talk to Dell without a $49 fee (for a $20 part). :(

Thanks!

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20.1K Posts

January 13th, 2010 14:00

We need to know what operating system you have and why you can't use the built in ethernet card that comes in all the Dim 8400's. The problem you are having might be a conflict between the 2 adapters. Explain exactly what you are trying to do--setup a connection, set up a network, add a router, or what? Dell cannot provide drivers for a D-Link adapter that didn't come with your computer. You must use the drivers that came with the device. Note that there are no drivers for Vista or Win 7. Read this article.

The Dell system scanner will not work with any other browser. You must use Internet Explorer with popup blockers and any other blockers disabled. But that scanner will not help you with a hardware device that you have added, so don't waste your money on Dell Support for this.

36 Posts

January 13th, 2010 14:00

If a search on Dell's Drivers and updates didn't help - http://tinyurl.com/yck2bog - - then if it were me I would let Windows Device Manger check for you

  I assume you are using XP - so check in control panel/system/hardware/device manager - and then you need to to get to the adapters' properties (can't remember the path from here) and let Dev Mng'r check for update to driver --- it will most likely tell you it can't find a better match - but it's worth a try and won't cost you $49 either - good luck

4 Posts

January 13th, 2010 14:00

I am running Windows XP with Service Pack 3. I have had the internet connection dropping off intermittently for some time. I will be surfing the web and then a window will open stating that a cable has come undone (when it hasn't) and my internet connection will be gone. Without touching anything, it will come back on its own sometime later. I contacted my internet provider and had the modem and cables replaced. I still have the same problem. They say the problem is with my computer. Over the Christmas break I installed a new hard drive, upgraded memory and reinstalled the operating system. Everything works perfectly except for my internet connection. When I talked to Tech Support (before they realized my warranty coverage had expired) they said the NIC card was most likely failing. Hence, the reason I bought the adapter after talking to Dell Parts and Upgrades. When I try to install the adapter, I always get the following error: Windows cannot load the device driver from this hardware. The driver may be corrupted or missing (Code 39). I called D-Link and worked with them for awhile. I tried the driver software that came with the device and downloading the drivers directly from D-Link's site. I see the adapter in my device manager with a yellow exclamation point beside it. Every fix I've tried has failed. When I called Tech Support at Dell, the tech told me I needed the drivers from Dell (because I was running it on a Dimension 8400) and said I could find them on the site, but I can't find them and they are not listed with my service tag configuration.  I am simply trying to set up a wired connection from my PC to my modem for internet. I have tried reworking the BIOS to ignore my build in NIC and look at this device instead, but that didn't work either, so I'm back to ground zero. I don't understand why Dell can't provide the drivers if they sell me the part. D-Link can't provide drivers that work, so what am I supposed to do? I would really appreciate any help you can offer.

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