Johnd0809,

The Desktop/Notebook Utility needs to be installed first, then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

:emotion-55: Hint :emotion-55: When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

Rick

If they have a wireless card installed.

Thanks for the quick response.

Question: Is the Desktop System Software or Notebook System Software the "Dell - Utility" under the under the systems utlity catagory of down loads?  Or would it be somewhere else? 

Johnd0809,

If there is one, it will be under System Utilities. Some models don't have this. Make sure to install the chipset drivers, then all the other drivers.

Rick