dsl connection problems

Question

I have problems with my dsl connection. I have a Dim 4400, a ZyXEL P-600 series dsl modem and Windows XP. When I put the computer in standby or if it has been idle for awhile, I am unable to get onto the internet or send/receive emails. It thinks I am offline (a dial up box pops up and asks if I want to connect)-I hit the connect button and nothing happens. I have to turn off my computer and start over. Also, i recently bought and downloaded Norton Antivirus 2006. any ideas?

jmwills · Answer

Why do you use standby?  Check the Power Management settings to see if the deivce is being allowed to be turned off?

lovestohike · Answer

I use standby if I will be away for a period of time and don't want to shut down my computer and then turn it back on (i.e. maybe 1 hour or more). I checked the power management and the system standby is on never.

jmwills · Answer

You looked in the wrong place.  The Power mGt tab is on the properties section of the NIC.  Be default, it is set to allow the nIC to turn off to save power.  A lot of goofy things can happen when you go to standby and hibernate.

jmwills · Answer

It's either that setting or your 'Keep Connection Alive' setting on the modem setup page.  Set it to '0' to always keep the connection alive.

Spunky4 · Answer

How do I get to the modem setup page?  Thanks in advance....   Edited to add:  I have a Siemens Speedstream 4200 modem which was provided by my phone company... Message Edited by Spunky4 on 09-20-2006 07:45 AM

Spunky4 · Answer

I am having exaclty the same problem with dsl.  I thought perhaps I installed something wrong so I had the telephone company come out and install it again for me and it still does the same thing... I lose the connection after I am idle for a while.  I was just getting ready to post my question when I read this post.   I have Windows XP.  Where do I find thge mgt tab in the NIC.  However I do not set my computer to either standby or hibernate.  I would like to check this setting on my computer if you could instruct me how to find this... thanks.  :)   Edited to add I have a Dimension 8400 Message Edited by Spunky4 on 09-20-2006 07:40 AM

jmwills · Answer

You got no documentaiton with the unit?  Try Google.

lovestohike · Answer

Ok, I think I found what the others were talking about ( I myself am computer illiterate, so I am not sure what NIC is). anyway, if you go to control panel, go to phone and modems, open that, go to modems tab and hit oproperties, there are more tabs, go to power management and there is a box that was unchecked that stated something to the effect of Allow this device to bring the computer out of stanby. I have no idea if this will work, but I will check and let you all know. Did any of you download norton virus lately? that is all that I can correlate it w/. glad to know i am not the only one w/these problems!

Spunky4 · Answer

Thanks for your reply.  I found the power management tab with your help  and found that mine was already checked so I still have the problem.  Let me know if you come up with any other solutions... thanks!  :smileyhappy:

jmwills · Answer

Wait a minute...how many thread are going on here?

lovestohike · Answer

I think that changing the power management setting described above worked. I seem to not have problems today, but who knows. I would try turning it off, restarting your computer and then turning that setting on again to see if that helps. hopefully that will work.

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