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9155

August 22nd, 2005 13:00

EBAY SIGN-IN U/S

I used Ebay to buy machinery, until the laptop died. The new Dell Dimension on the same router has never suceeded in connecting: it returns to the sign-in or Guest page and clears the password.  If I put an incorrect password in, an error "invalid information " is displayed, but no error if correct words.... just stops on "sign in please". Ebay have replied, but not solved it. Dell are useless so far, just hours on the switchboard, no e-mail reply.
 
I use McCaffee privacy and firewall, no XPsp2 firewall, IE6, overrride auto cookie handling accept session and other cookies, SSL3 SSL3,
 
WHAT SHOULD i TRY???

2 Intern

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1.3K Posts

August 23rd, 2005 11:00

Hi

I would suggest you disconnect the router and try connecting to the internet.  If you are still having a problem contact your broadband provider.

4 Posts

August 23rd, 2005 16:00

Ok thanks, I'll try it, but the laptop was fine on the same router

4 Posts

August 24th, 2005 14:00

the McCaffee Privacy Service programme appears to prevent the sign-in to Ebay completing. they have a mod available

4 Posts

August 24th, 2005 14:00

Dear Customer,
 
 
 
Thank you for contacting McAfee Priority Support.
 
Please find below the instructions that I believe may resolve the difficulty you are experiencing:
 
Remove the LSP layer
From the Taskbar, click Start.
Click Run.
Type command.
Click OK.
A window with a black background appears. The last line of text in the window starts with C:\WINDOWS> (followed by a blinking cursor). Type CD\.
Press the Enter key on your keyboard.
Windows 95/98/ME users type: CD WINDOWS\SYSTEM
Windows 2000/Windows XP upgraded from Windows 2000/Windows NT users type: CD WINNT\SYSTEM32
Windows XP users type: CD WINDOWS\SYSTEM32
Press the Enter key.
Type REGSVR32 /U MCLSP.DLL
Press the Enter key.
Ignore any error messages and type EXIT to close the command prompt.
 
If you have any further problems or queries do not hesitate to contact us again via our website where you can view the various support options available - http://www.mcafeehelp.com.
 
With kind regards,
 
 
Brendan White
Customer Support and Service Representative
McAfee, Inc.
 
Please visit us at   www.mcafee.com
Online helpsite www.mcafeehelp.com

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