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December 2nd, 2009 12:00
Puchased my new Windows 7 Studio XPS8000 3 days ago and called my ISP yesterday for assistance on setting up my email. The person I spoke to couldn't help for some reason, so he transferred me to someone in India whom I could barely understand. That person transferred me to another person I could barely understand and he transferred me to someone in the Phillippines. This person spoke excellent English, but all he was interested in was trying to sell me a software warranty for almost $300! I kept telling him I wasn't interested and he just kept talking. When I finally asked if he was going to help me, he just kept talking about the benefits of this warranty. Finally, after about 45 minutes of total frustration, I just said good bye (he was still talking) 5 times and hung up. Is this Dell's idea of customer support? Today I called my ISP again, and the agent assisted me and now I have email.
ddoriej
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December 2nd, 2009 13:00
I know my ISP is not Dell. My ISP transferred me to Dell - who knows why. Glad to know software help is limited to 3 weeks though. Thanks.
Mary G
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December 2nd, 2009 13:00
I'm confused. Your ISP is not Dell. Dell has nothing to do with setting up email and cannot help you with that. I'm not sure who you talked to the first time. We are just users here, not Dell. Glad you got your email working. BTW-- Dell Support is for hardware, not software. Software help is limited to the first 3 weeks or so.