If this does not work, you may try the steps mentioned below in order to fix this issue:
Enable the Bluetooth Network Connection in Control Panel->Network and Internet->Network connections.
Then remove any iPhone devices from devices and printers->Bluetooth devices.
Now establish the Bluetooth connection by choosing Add device. Select Properties of the phone in the Bluetooth devices and click on Services tab. Uncheck “Wireless iAP” (wireless internet access point).
Then remove the Wireless iAP service from the paired device as by going to the properties of the Phone in the Bluetooth devices section and click on the Services Tab, Uncheck "Wireless iAP" (Wireless Internet Access Point).
Finally right click on the device and choose Connect->Access point. This menu is not available unless the Bluetooth Network Connection is enabled first.
Please reply in case you have any further questions.
Thanks and regards, Babita S #iworkforDell
For easy access to drivers, manuals and product updates, please visit ourSupport Site .
Mine still does not connect. The blue tooth is working on both. The Iphone5 shows up but it will not connect. It says it needs drivers, goes through a process like it's downloading drivers and then it says driver not installed and it has a yellow x on the phone. The phone actually says it's connected but there is no available way to communicate between them.
DELL-Babita S
3 Apprentice
•
1.3K Posts
0
April 22nd, 2013 19:00
Hi Am.dsmgs,
Please check the Microsoft link below which may help in resolving the issue for you.
http://bit.ly/13rmESp
If this does not work, you may try the steps mentioned below in order to fix this issue:
Enable the Bluetooth Network Connection in Control Panel->Network and Internet->Network connections.
Then remove any iPhone devices from devices and printers->Bluetooth devices.
Now establish the Bluetooth connection by choosing Add device. Select Properties of the phone in the Bluetooth devices and click on Services tab. Uncheck “Wireless iAP” (wireless internet access point).
Then remove the Wireless iAP service from the paired device as by going to the properties of the Phone in the Bluetooth devices section and click on the Services Tab, Uncheck "Wireless iAP" (Wireless Internet Access Point).
Finally right click on the device and choose Connect->Access point. This menu is not available unless the Bluetooth Network Connection is enabled first.
Please reply in case you have any further questions.
Thanks and regards,
Babita S
#iworkforDell
For easy access to drivers, manuals and product updates, please visit our Support Site .
am.dsmgs
1 Rookie
•
10 Posts
0
April 23rd, 2013 19:00
Tried both. Oddly, the phone says its connected but the Bluetooth screens say there's a problem. As far as I can tell it's not connected.
austin667
1 Message
0
May 17th, 2013 06:00
my Bluetooth is not working
DELL-Sundeep B
874 Posts
0
May 17th, 2013 07:00
Hi austin667,
Please elaborate the exact issue that you are facing.
Also, share the system model and OS installed on system.
Reply with the information. I would be glad to help you.
am.dsmgs
1 Rookie
•
10 Posts
0
May 17th, 2013 09:00
Mine still does not connect. The blue tooth is working on both. The Iphone5 shows up but it will not connect. It says it needs drivers, goes through a process like it's downloading drivers and then it says driver not installed and it has a yellow x on the phone. The phone actually says it's connected but there is no available way to communicate between them.