Error Code popup Verizon DSL

Question

Error Code popup

Hi, All
I'm try to help my sis out, by hooking up her verizon dsl. I got the
modem all connected with no problem, but when i run the installation CD
this popup occurs.............. (VERIZON ONLINE CONSUMER DSL6.1
Self-Registration Error: C:\WINDOWS\system32\MacroMed\Flash\Flash.ocx ).

Called dell tech»» they said it was a verizon Issue ~ called verizon
tech»» they said its a dell issue. JEZZZZ.

I googled the C:\WINDOWS thing and the results I got where {Fix your
registry stuff}

Also we had a similar problem like this when trying to install an apple
iPod CD installation disk. We gave up cause we couldn't figure out what
the problem was & sent the ipod back. :(

Please help. Her system:
Dimension 8400 P4 540 3.2 GHz w/HT 1mb cache 1gb ddrz s dram @400MHz
XP 1yr old.------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------
Info below is my notebook,disreguard that.

fireberd · Answer

If the PC has the lastest Windows XP 'security' updates (last Tuesday) there was one that changed how Active X, including Macromedia Flash is handled and may be causing the problem.  If this is the case, uninstall all the Tuesday updates (or Wednesday or whenever they were installed) and then see if you can install the program (then reinstall them).  If it's not the Windows updates, it's a Verizon problem - typical of vendors, they either don't know or don't want to find out what is the problem and tell the customer it's someone else's problem and then the customer is left holding the bag trying to find or figure out what really is the problem. (BTW, I don't work for Dell, but I used to manage a hardware help desk).

JD86SS · Answer

Well I got the dsl working now. took about 4hrs. figuring it out & checking stuff, I thought maybe the FlashPlayer
was corupt so I uninstalled it then re DL it, tho that didnt work.. got same error msg.

So I called verizon back and told em whats going on.... OH you dont that installtion disk to connect. W H A T !!!!!
Why didnt you tell me that b4, yesterday when I called ? DOH!

Ended up doing a manual connect, it was easy.

fireberd · Answer

Worked after you found a tech that would really help.  Sadly, typical of many 'tech support' operations.

Atom_Smasher · Answer

An example of bad programming at its worst.

Background
The Verizon CD "checks" to see if Adobe Flash Player is installed--it does so merely by checking the C:\WINDOWS\system32\Macromed\Flash\ folder for the presence of "flash.ocx"

If you've got a new-ish computer or have installed the latest version of Flash, your folder will [most likely] contain flash9b.ocx. (the Verizon CD doesn't recognize this as the Flash player)

So when Verizon CD doesn't "find" flash.ocx, it attempts to install it--it first copies its version of flash.ocx into the folder, then errors out (Self-Registration Error: C:\WINDOWS\system32\MacroMed\Flash\Flash.ocx ) when it can't install its version of Flash over the top of your newer version.

How to fix?

Delete flash.ocx from C:\WINDOWS\system32\Macromed\Flash\ (planted there by the Verizon CD). Next make a copy of flash9b.ocx that's in the folder, and then rename the copy to "flash.ocx"

This will fool the Verizon installer into leaving your system alone--you'll be good to go. This fix is for WinXP--don't know if it does the same thing with Vista, but it very well could.

Cheers,
AS

Networking, Internet, & Bluetooth

Error Code popup Verizon DSL

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