Error message: Internet Explorer cannot display the webpage. Need help

Question

Hi, Running Windows XP  on my Dell desktop.  Computer is updated at night,(windows update) worked up until I tried to get on to the internet yesterday morning and I got a message saying,  'Internet Explorer cannot display the webpage', and outlook express does not work, error message 0x800CCCOE....I have tried a few things that people recommended on another site, like unchecking proxy server in LAN settings.  Tried a ton of stuff that worked for some and not for others, I am one of those.  When I run a diagnostic connection problems check, I get a message saying:  'Windows cannot connect to the internet using HTTP, HTTPS, or FTP' and 'This is probably caused by firewall settings on this computer', and 'Check the firewall settings for the HTTP port (80) HTTPS prot (443) and FTP port (21)'.........not sure what all that means, and if anyone has any ideas on how to shut of the Windows firewall in Security Center, it won't let me. In one are it shows the Firewall is on, and in another says it's off.  Also, I;m not running much security other then Nortons. Have been working on this for hrs :)  I'm a 101 on computers so be detailed :) Thanks a lot Bill

picturethis62 · Answer

Last diagnostics came up with this highlighted in red HTTP, HTTPS, FTP connectivity and a error message saying 'could not make an HTTPS connection Any ideas on how to make one Thanks

PudgyOne · Answer

Bill,   Try making an ipconfig /all log and post it back here. It may reveal something.   Wired or wireless?   What type of security are you using in your wireless router? What channel?     Rick

mark justine · Answer

On the page which is displaying an error message, click the 'Diagnose Connection Problem' link. The network diagnostics tool will run.

When this tool finish running, it will tell you the next steps to troubleshoot your problems.

kindzmarauli · Answer

In my case, it was IE6 installed and not a later version, that was causing this issue. Installing IE7 fixed it.

Inspiron 6000, Windows XP restored from the restore partition, SP3 installed, but IE6 was still there and wouldn't work: "page could not be displayed" including on Windows Update site, with the same symptoms and diagnostic messages as described by the OP. Chrome 48 (last version supported on XP) - worked fine.

Downloaded and installed IE7 - the problem went away, and I was able to run Windows updates, including updating to IE8.

Networking, Internet, & Bluetooth

Was this post helpful?