We need the full and exact text of the error message and we need to know which version of Windows you are running.

Steve

I will state this as best I can remember as I didn't copy it verbatum:

MSNIASVC has detected an error in OLEAUT32.DLL

If you continue to receive this messaage, try restarting your computer.

I have Windows ME.    If I get it again tonight, I will send in a corrected version.

Thanks

I hate to sound like I'm giving you the runaround, but all information I could find on this error indicates that it occurs after installing MSN 9.0 and the advise is always to contact MSN Support.  Since it does appear to be an MNS issue and and MSN file that is causing the problem, I don't understand why MSN is advising you to contact Dell Support - it is not a Dell program.   I'll keep trying to find out more about this error, but since I don't use MSN, I can't access their members support pages.

Steve

Contacted MSN    Went to Start- Control Panel-Systems-Performance    Found I had 53% of systems resources free.  MSN 9 needs 80% or so I am told. Advised to contact Dell support to direcrt me through process to go through check system to modify start up so that I can get to the higher percentage.

Other optioin is to increase Ram  from 128-256 MB.   See local vendor.

Need Your direction and/or advice

Thanks

It is obvious that MSN is clueless.  No program needs 80% system resources to function.  They are just plain nuts.  Since Windows ME and 98 can barely boot with 80% system resources free at startup, what they are essentially saying is that if you run their software, you can't be running anything else.  I suggest calling them back and telling them that they are full of c r a p.

Still, you can make your computer boot with about 80% free system resources by getting rid of the unnecessary programs running from startup.  See the following and the links therein:

http://www2.whidbey.net/djdenham/

While this is a good thing to do, I seriously doubt that it will solve the problem with the MSN software.  Still you can do it and least be able to tell those idiots that it still doesn't work.  If they insist that MSN needs 80% free system resources I would advise to either go back to an earlier version of their software or dump them althogether.

Their other suggestion to increase RAM is also nuts because in Windows 98 and ME system resources has absolutely nothing to do with the amount of free system resource.  More RAM would be good if you were running Windows XP, but won't be of much help running 98 or ME.

Steve

Message Edited by volcano11 on 01-13-2004 10:16 PM

Downloaded MSN 8 at suggestion of MSN.  They still claim 80% is needed for MSN 9. MSN 8 seems to be working fine.  Do not get the error message.

 Tried to clean up the startup menu - misconfig.   What about ENsoniqmixer, multi media keyboard, AhPTA,  ccApp, Hotbar, ATIPOLL, Script Blocking, ccEvtMgr, csSEtMgr, MSNIA, Rosolution Assistant.  Many of the itmes on the list do not appear on my startup tab.  Should  I keep working on it /sending questions to you, or leave it alone

Thanks

Mike

Can you be more specific about the other files I listed.  I am not concerned about spyware, but rather which items on the startup tab that I can eliminate.  I sent you a list of those I question.  I got the list from the website  www.whidbey.net/djden  you sent previously, but my startup contains others listed that are not addressed on the whidbey list.

Thanks

Resolution Assistant is not needed.  Unistall it from Control Panel Add/Remove Programs.  Hotbar is spyware and causes all kinds of stability problems.  Find one of the thousands of messages on these forums that recommend programs to remove spyware - Hint:

http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=572

Steve

Please look at what I said in the message where I sent you to that link "See the following and the links therein:

http://www2.whidbey.net/djdenham/ "

If you don't get rid of the spyware you will be coming back here again and again with problems.  Hotbar is a praticularly bad parasite.  Spyware is now causing most of the problems people encounter on their computers.  Just read the thousands of messages on these forums.

Steve

Message Edited by volcano11 on 01-18-2004 11:39 PM

Maybe I am not getting the picture.  I want to clean up the startup tab at your direction.  I have eliminated Hotbar by unchecking it.  Why is it that you suggest elimination of a virus problem. To my knowledge, don't have a problem.   I asked about a numbeer of specific items on the startup tab and you addressed two of them.  My system resources are in the 60's. Is this ok?  Am I missing the point?

I have the 2004 edition of Norton's Symantec.  Isn't  this all I need for virus protection.  Is a virus and a parasite the same? 

Confused

Spyware and Internet parasites are not considered viruses by the people that produce antivirus software.  These are mainly advertising programs that get downloaded to your computer that are designed to track your web browsing habits and produce pop-up ads that are directed toward you and sites that they think you should visit.  They are downloaded to your computer, sometimes with your permission, but sometimes not.  The problem is that they are usually very poorly written, and the people that produce them don't care if their software crashes your computer.  They get paid for the advertising revenue the ads generate even if your computer crashes.  So, in short, antivirus software will not get rid of this garbage nor will it protect you from this garbage.  You need to take the measures yourself and the link I pointed you to tells you how to do it.

The other link you need is the one in http://www2.whidbey.net/djdenham/Uncheck.htm , specifically: http://www.pacs-portal.co.uk/startup_content.php

To be honest, I don't feel I should be the one to go to that page and look up all your programs for you.  I don't see why you can't do it yourself.  So, there are the links, there are the reasons I recommend getting rid of spyware, and I'll leave the rest up to you.  You should be able to get to 80 to 85% free system resources immediately after you boot your computer.  As soon as you run one program, however, free system resources will drop.  If MSN requires that you have 90% free system resources, then I doubt anyone in the world will be able to run MSN.

Steve

Thank you for your clear and concise answer.  I now understand what you mean. 

I will save the URL for future use, including the use of current updates.

I appreciate your prompt replies,  It is a good service.

Mike