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Question

i followed all instructions got an error message: Information: the intel INF installation utility requires a support chipset platform running win95 or win98. check the system requirement section of the README.TXT file for more informatiom. my version is 2.04. instead of run this program from it's current location. i get would you like to open or save file to your computer.i'm not able to run program from location.only able to open. once i open and start downloading, i get the error message above. thanx inadvance.

BigBrother · Answer

jan2565, You should 'run' the program from it's current location or 'open' it.  Steve Message Edited by BigBrother on 10-20-2005 09:44 AM

jan2565 · Answer

error message: Information: the intel INF installation utility requires a support chipset platform running win95 or win98. check the system requirement section of the README.TXT file for more informatiom. my version is 2.04. no i have not installed the chip driver. i keep getting the error message above.

BigBrother · Answer

jan2565,

When you reinstalled Windows 98, did you format the hard disk drive first? If not, and if Windows XP is still on the system in some way, then the chipset installation utility will not function.

Steve

jan2565 · Answer

i did not format the hard disk drive. how do i format.

jan2565 · Answer

i'm in texas, how do i format the hard disk drive.

BigBrother · Answer

jan2565,   Boot your computer to your Dell Dimension Resource CD.  It should come up to an A:\> prompt.  At that point type in FORMAT C: and press .  It should warn you about losing all of your data.  Formatting will erase everything on the hard drive and let you do a clean install.  After the drive has been formatted, put in the Windows 98 CD and restart the computer.  Boot to the CD and follow the onscreen prompts to install Windows 98.  If you have a Dell Product Recovery CD for Windows 98 and it is purple, choose to format the drive and install Windows 98.  After the installation is complete, the system will restart and attempt to install drivers.  You should then install your Resource CD and install the chipset driver, and video driver first.  Then you can install the sound card driver, modem driver and ethernet driver if your system has a network card installed.  Then you can install all of your original factory applications.   Steve

jan2565 · Answer

format complete, drivers installed.when installing modem driver,all steps are followed thru restart computer now and click finish.after that, i'm not getting the prompts for the next steps.(NEXT ADD NEW HARDWARE WIZARD after computer re-boots. SEARCH FIR THE BEST DRIVER FOR YOUR DEVICE and click NEXT.and so forth etc.....) so i tried to install the modem software drivers and utilites(this is the CD that came with the dell)drivers MDP3880-W(U)AZTECH DELL. there is not an option for installing windows98, only windows nt drivers. Jan.

BigBrother · Answer

jan2565,

Congratulations on your successful reinstallation of Windows 98 on your computer. Your modem driver can be downloaded from this link:

http://search.dell.com/results.aspx?cat=sup&subcat=sup/dyd&c=us&l=en&s=dhs&cs=19&k=thr9xwor.exe

After downloading the file to your desktop, run it and it will extract itself to C:\Dell\Drivers\8644u. It will then open a document with the installation instructions for the driver.

Steve

jan2565 · Answer

downloaded the thr9xwor.exe and saved to disk. error message: unknown performed an illegal action this program will close.2nd error message: restrictions: this operationhas been cancelled due to restrictions in effect on this computer. please contact your system administration. what did i do wrong?

BigBrother · Answer

jan2565,

I do not know what may have gone wrong. I would ask you if Device Manager already shows a modem installed in your system. If so, remove it from Device Manager. Restart your computer and when it asks where to find the driver for your modem, specify a location and put in C:\DELL\DRIVERS\8644U and it should find the driver for you.

Steve

jan2565 · Answer

i did what you asked. error message: PCI has a problem. the drivers for this device are installed code (28).i put in C:\DELL\DRIVERS\8644U and got the error message above.

BigBrother · Answer

jan2565, Try this procedure from the Dell KB: http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1035511&l=en&langid=1&c=us&cs=19&s=dhs Steve

jan2565 · Answer

ok i'll try the dell kb. i finally got the disk to almost work. after opening tried to unzip. got error reading: possible cause: bad disk or file transfer error(2). i've copied the file to three different new disk. got the same error message on all three, after trying to open.

BigBrother · Answer

jan2565,   Try downloading the driver file from Dell's file library.  The correct driver can be found at this link:   http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R20391&formatcnt=1&fileid=20240    -or-   ftp://ftp.us.dell.com/comm/thor_98.exe   Steve

jan2565 · Answer

tried all the downloads. got the same error message, once i copied to new disks. so i used a friends dell modem software. theirs had the win98 ulilities, where my disk had only the winNT on it.  and now it works. thanks for all your help. i'm now up and running. :smileyvery-happy:

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