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October 30th, 2011 23:00
firefox redirects
Bought 2 new computers in the last 3 months. One HP laptop with norton and this new dell desktop with kaspersky. Both units do the exact same thing. Do a search no problem. Click a link from the search and it redirects to a different site. Usually something local like a phone book or related to the original link. Have to close that link and reopen it to get to where I was going originally. Any thoughts?
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Bugbatter
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November 1st, 2011 13:00
Hi cabletech12,
Are you using a router? That may be why both computers are having the problem.
Try connecting one of the computers directly to the modem. If you experience no redirects, the problem is a router hijack.
If that is the case, try resetting the router. Check the instructions that came with yours, or try these steps:
You can reset most routers with a reset button on the rear panel.
Write down configuration information such as IP addresses, security keys, opened ports and services, etc., that you modified. (The default username is admin and the password is either password or 1234. Try these before resetting the router.)
1. Press the reset button on the back until the test light blinks. This takes about 10 seconds. (To avoid accidental resets, the small button is recessed. Use a pen or paperclip to access it.)
2. Release the button.
3. Wait for the router to reboot.
4. Log in with the default password.
If the router configuration was not cleared, try these additional steps AFTER the router has finished rebooting.
5. Unplug the router's power.
6. Press and hold the reset button. While the button is held down, reconnect router's power.
7. Continue to hold the reset button for 20 seconds after reconnecting the power.
8. Wait for the router to reboot.
9. Log in with the default password.