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10613

November 28th, 2006 14:00

GX260 losing network connectivity

We are running approximately 100 GX260's on a domain. They keep losing their network connectivity randomly. The computers are running Windows XP and a program called Deep Freeze (for security purposes because the computers are in a school campus enviromment) that allows no changes to the system when it is "Frozen" or locked. We run this program throughout many of our buildings on various lab computers and do not have this issue with any other model Dell incluing GX270, GX1 and GX110. The machines are setup and "frozen" with the domain connection on. They will be fine one day and then suddenly have no connection the next day after being powered down.The problem seems to coincide with one maching when it had message having to do with a low CMOS battery power upon POST. A day or two after this it then dropped the network connection. The pc is still joined to the domain it just will give the error message that the domain is not available when you try to log on to the network.  Sometimes they get the battery error but most of the time they do not. The machines are still setup exactly the same and no software changes have been made. The machine has not disjoined itself from the domain it just cannot get to the network even though the physical connection is recieving data (it is light up and working). Rejoining the machine to the domain solves this issues but then it will sometimes happen again. So far, we have resorted to replacing the CMOS battery and the machines in which we have replaced the battery seem to be doing ok without dropping their connection. (This may be a coincidence.) It seems like something is happening with the battery losing power and the network connection (physical) when the machine is shut down. Is this a problem with this particular model. It almost seems like a CMOS problem with the motherboard losing some sort of communication with the network port itself? Frankly everyone here is throughly confused and are wondering if this is some sort of GX260 problem similiar to the bad motherboard problem we have encountered with the GX270's.

2 Intern

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12K Posts

November 28th, 2006 16:00

Have you disabled the "Allow this Device to Power Down" feature in the configuration tab?

806 Posts

November 28th, 2006 19:00

bad capacitors have been known to cause all kinds of strange problems with the 260 and 270's.
just a thought. if you haven't done so already, inspect the caps on the affected machine for swollen/bulging or leaking capacitors.

2 Posts

November 28th, 2006 19:00

These don't seem to have the capacitor problem that the GX270's did. With having Dell come out and replace all the boards in almost 200 of those I know how those behave and look. That was one of the first things I check(ed.) I honestly wish they were blowing capacitors as Dell would replace the motherboards even though they are out of warrenty. I'm going to try the other suggestion and flashing the BIOS to a newer version, taking a long look at all of the network settings. Although we also had this issue last year when we were running Windows 2000 with a different image. Part of the problem in troubleshooting is that these machines are always in use and have to be where they are due to class size issues so they can't be in the workshop sitting here being experimented upon for long time periods. I really wanted to know if anyone else is experiencing the same or similiar issues so that the cause could be at least whittled down to two or three possibilities rather then a wide range.
Thanks for all the help.

Message Edited by xnihilx on 11-28-200603:31 PM

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